China-based COO / Head of Operations for Cross-Border Ecom 3PL

APPLICANT SHOULD BE LOCATED IN CHINA We're a China-based 3PL and product development partner for US DTC ecom brands shipping on Shopify, TikTok Shop, and Amazon. We are looking for an operational lead who can own China operations end-to-end. What you'll own - Day-to-day fulfillment, sourcing, QC, and CS teams in China - Factory and supplier relationships - Inbound logistics, customs, and freight strategy - Client-facing SLAs across order accuracy, tracking visibility, and dispute resolution - Hiring and scaling China-side team from current size to 100+ Must-haves - 10+ years operations leadership at a China-based cross-border ecom 3PL, DTC brand serving US customers, or logistics company - Native Mandarin and English - Managed warehouse + CS + sourcing teams of 50+ - Hands-on experience shipping product to US customers via Shopify/TikTok/Amazon FBM Bonus - Built dashboards or systems that gave clients operational transparency - Studied or worked abroad, comfortable bridging US business culture