Client Coordinator Manager

The Client Coordinator Manager is a strategic and hands-on leader responsible for overseeing, mentoring, and scaling the Client Coordinator department. In this role, you will transition from executing outreach to managing the team that drives our sales pipeline. You will be responsible for ensuring the team hits high-volume activity metrics, optimizes speed-to-lead conversion, and maintains flawless CRM data. This role requires an analytical, high-energy leader who can coach inside sales professionals, refine scripts, and implement processes that maximize lead-to-appointment conversion rates. Key Responsibilities: -Team Leadership & Performance Management: Oversee the daily operations of the Client Coordinator team. Monitor key performance indicators (KPIs)—including call volume, connect rates, speed-to-lead, and appointment setting success—to ensure individual and team targets are met or exceeded. -Coaching & Skill Development: Lead regular skills training, role-play sessions, and script practice. Conduct routine call reviews to provide constructive feedback, helping team members confidently overcome objections and refine their communication techniques. -Process & Pipeline Optimization: Design, implement, and refine multi-channel outreach workflows (phone, SMS, email sequences). Identify bottlenecks in the lead pipeline and implement strategies to improve conversion rates from raw lead to qualified appointment. -CRM & Systems Oversight: Act as the administrator/manager for the department’s CRM (Follow Up Boss preferred). Ensure strict database hygiene, accurate lead routing, proper pipeline staging, and flawless data entry across the entire team. -Reporting & Analytics: Track, analyze, and present weekly and monthly department performance metrics to executive leadership. Use data to forecast pipeline health and identify areas for strategic improvement. -Hiring & Onboarding: Lead recruitment efforts to scale the department as the company grows. Develop and execute a comprehensive onboarding and training curriculum for new Client Coordinators to ensure a fast ramp-up period. Required Skills & Qualifications Experience: Experience in inside sales (ISA), lead generation, or business development, with at least 1 year in a leadership, management, or team lead role. Real estate experience is highly preferred. Leadership & Coaching Mastery: Proven track record of managing a metrics-driven team, with a demonstrated ability to motivate, coach, and elevate the performance of individual sales professionals. Advanced CRM Proficiency: Deep understanding of CRM workflows and database management. Experience with Follow Up Boss is a significant advantage. Data-Driven Mindset: Strong analytical skills with the ability to interpret pipeline data, identify trends, and translate metrics into actionable team strategies. Exceptional Communication & Emotional Intelligence: Masterful verbal and written communication skills. Ability to handle escalation calls, mediate team challenges, and foster a collaborative, high-energy culture. Culture Fit: A growth-oriented leader who thrives in a fast-paced environment, welcomes accountability, and leads by example with a relentless "speed-to-lead" mindset.