Client Experience Coordinator

Job Title: Client Experience Coordinator Needed for Growing Wellness Business Project Description: Help me create a better experience for prospective and existing clients while improving communication, follow-up, and client retention. I own Refresh Bodywork, a wellness and recovery practice based in California. As the business continues to grow, I'm looking for a Client Experience Coordinator who can help manage client communication, appointment coordination, lead follow-up, and ongoing client support. The goal of this role is to ensure clients feel supported from their first inquiry through their ongoing care while helping maintain strong communication and organization behind the scenes. Responsibilities may include: • Responding to client inquiries by phone, text, email, and social media • Following up with prospective and inactive clients • Assisting with appointment scheduling and client communication • Supporting workshops, events, and community outreach efforts • Maintaining communication and organization within scheduling and CRM systems • Helping improve client retention and overall client experience My clients are often seeking help with pain relief, mobility, recovery, stress management, and overall wellness. Strong communication skills and a warm, professional approach are important. Experience in customer service, wellness, healthcare, hospitality, fitness, client success, or similar client-facing roles is preferred. This is a remote contractor position for approximately 5–10 hours per week to start, with potential for additional responsibilities as the business grows. If this sounds like a good fit, I'd love to hear about your experience supporting clients and why this project interests you.