Client Operations & Project Coordinator for Branding Studio (HoneyBook CRM)

ANY EMAILS TO THE STUDIO WILL BE IGNORED AND YOUR ACCOUNT WILL BE REPORTED. Brand identity agency seeks a client-facing project coordinator to own client communications, CRM support, and day-to-day operations in HoneyBook. You will manage our project pipeline from inquiry through final delivery and be the voice of the studio in writing. This role is a fit for someone who loves keeping projects organized, communicates clearly with a team, and works well without hand-holding. This is ideal for someone that loves to deliver great customer service and can send great emails without the use of AI. AI is welcome but you must be great at communicating without. We would also appreciate an overlap with working with EST hours. We would love to start at 15-20 hours per week. The Work Client communication: Own all client-facing email. Inquiry responses, onboarding, project updates, scheduling, follow-ups. Client-ready writing, first draft, every time Studio inbox: Organize and manage the studio inbox daily. Triage, categorize, respond to leads, and make sure nothing goes unanswered Lead response: Respond to inbound inquiries that come in via email (not just HoneyBook) with warmth and professionalism, representing the studio voice when answering questions from leads Project touchpoints: Handle client touchpoints throughout the project lifecycle alongside our project manager. Follow-ups, check-ins, asset requests, status updates CRM support and pipeline management: Run our HoneyBook pipeline end to end. Keep proposals, contracts, invoices, and project stages current and accurate Project coordination: Track deliverables and deadlines across active branding projects, flag risks early, and keep the Creative Director updated with short, clear summaries that lead with the point Client portals: Keep client portals in Notion updated throughout each project so deliverables, timelines, and next steps are always current Operations: Keep internal notes and project records clean enough that anyone could open a project and understand its status in two minutes You're a Fit If You Have Exceptional written English. Clear, warm, grammatically clean, and structured. This is the first thing we screen for and it is non-negotiable Experience supporting a creative studio, agency, or high-touch service business (branding, design, photography, events, or similar) Hands-on experience with HoneyBook, or a comparable CRM like Dubsado or 17hats Comfort working in Notion, including updating structured pages and databases A proactive operations mindset. You flag problems early, with a proposed solution attached Consistency. The quality you show in week one is the quality you deliver in week fifty About the Studio We are a small brand identity agency serving fashion and beauty founders. Our clients are building brands they care about deeply, and every interaction with the studio should feel considered, warm, and effortless. We are small by design, so this role directly shapes how clients experience us. To Apply Start your proposal with the word LINEN so we know you read this far.