Client Partnership Manager (Marketing Agency – Client Communication & Ops)

We're a growing digital advertising and systems agency working with founders, business owners, and brands across paid media, funnels, and automation. We're looking for a Client Partnership Manager to own day-to-day client communication and project visibility so our founder can stay focused on strategy, performance, and growth. This is not a virtual assistant role. This is an agency-side account and client success role. You will be the main point of contact for clients, ensuring they always know what's happening, what's next, and that their partnership with us feels organized, proactive, and high-level. What You'll Own: Every week you will be responsible for the following, in order of priority. You will monitor active client accounts at the start of each week, flagging any performance issues, disapproved ads, or tracking anomalies to the internal team before the client notices them. You will manage all client email communication. Every message gets acknowledged within 1 business day. If the full answer requires input from the team, the client still receives a same-day response with a clear timeline. Every Friday, you will write and send a Weekly Performance Snapshot to every active client — a brief, personalized update covering the week's numbers, what was done, what is being watched, and what is coming next. We provide the template and the data. You write the update and send it. When we hold bi-weekly Strategy Sessions with clients, you will prepare the pre-call brief 24 hours in advance and send the written recap within 24 hours after. You will log all resulting action items in ClickUp. You will keep ClickUp current — updating task statuses, flagging anything overdue or blocked, and following up with clients who have outstanding approvals or missing assets. Once per month, you will compile the monthly performance summary for each active client and flag any contracts approaching their renewal window. What This Role Is Not: You will not be building ad campaigns, making targeting or budget decisions, or writing ad copy. Those responsibilities belong to our media buyer and founder. You will not be making scope commitments on behalf of the agency. If a client requests something outside the current agreement, the response is always: "Let me confirm whether that falls within your current scope and get back to you." Who We're Looking For: You have at least 2 years of experience in account management, client success, or project coordination — ideally inside a digital marketing or advertising agency. You write clearly and professionally. You are proactive by nature, not reactive. You notice what is about to fall through the cracks before it does, and you handle it without being asked. You do not need to be a media buyer or ads expert. You need to understand basic performance marketing well enough to read a dashboard and explain the numbers to a business owner in plain language. You are based in the United States, available Monday through Friday, and able to commit to a focused 3-4 hour block each week on a consistent schedule. Requirements: Based in the United States 2+ years in account management, client success, or project coordination (agency experience strongly preferred) Excellent written English — you are writing client-facing communication every week Comfortable working in ClickUp, Gmail, Slack, and Google Drive Able to read and summarize basic performance data (ad spend, cost per lead, ROAS) for a non-technical audience Self-directed, reliable, and deadline-driven without needing daily oversight Nice to Have: Experience with GoHighLevel or AgencyAnalytics Background at a paid media or performance marketing agency Compensation: Hourly. We are looking for the right person, not the lowest rate. This role has a clear path to increased hours and expanded responsibility as the agency scales. How to Apply: Please submit a proposal that includes the following: A brief introduction covering your background in account management or client success, the types of clients or industries you have worked with, and what you believe separates good client communication from great client communication. One specific example of a time you managed a difficult client situation — what happened, how you handled it, and what the outcome was. Your availability (days and hours you are able to work each week) and your hourly rate. Proposals that do not address all three points above will not be reviewed.