Client Relations and Growth Virtual Assistant

Job Overview This is a contracted role for 10 hours per week initially. We are looking for someone who wants to grow over time with our team. This does have the potential with the right candidate to convert to a full-time contracted role with our team. This is with a growing Legal Nurse Consulting Firm. Ability to maintain confidentiality in all work and ability to adapt to use of Filevine (confidential project management tool) is a must. A BAA (confidentiality agreement must also be signed). We desire a drama free environment. Positive interaction within the team is an expectation. If this is for you, please read further. We are seeking an energetic, highly organized, and proactive Contract Virtual Assistant to join our growing Legal Nurse Consulting firm. This role is designed for an individual who thrives in a fast-paced, entrepreneurial environment and naturally takes initiative rather than waiting for direction. The ideal candidate is a self-starter with a motivating and positive personality who enjoys building relationships, creating systems, and contributing to organizational growth. This role extends beyond traditional administrative support. We are seeking someone who can actively foster relationships with clients, attorneys, referral sources, and prospective clients while ensuring exceptional operational support and professionalism. The successful candidate will serve as a key point of connection between the firm and its clients and will help strengthen our presence, communication, and workflow efficiency. Primary Responsibilities Administrative and Operational Support Manage calendars, coordinate scheduling, and organize appointments and meetings utilizing Google Workspace and Microsoft Office applications Coordinate virtual meetings and maintain scheduling efficiency across multiple priorities Manage and prioritize email correspondence, ensuring timely responses and appropriate escalation of matters requiring attention Organize and maintain electronic records, files, databases, and document systems Perform accurate data entry, document filing, and record maintenance using Filevine and related software platforms Support office operations through document preparation, proofreading, quality review, and administrative task management Assist with virtual front office responsibilities, including managing communications, greeting and directing clients appropriately, and maintaining a professional experience Client Relations and Business Development Support Build and maintain positive relationships with existing clients, referral sources, attorneys, and potential clients Serve as a professional and welcoming first point of contact for inquiries and communications Conduct outreach activities to support networking efforts and client engagement initiatives Assist with maintaining client pipelines, follow-up activities, and relationship tracking Support business growth efforts by identifying opportunities to strengthen client engagement and improve communication processes Help coordinate marketing activities, educational events, and networking initiatives as assigned Maintain a service-centered approach that enhances the client experience and strengthens brand reputation Communication and Customer Service Professionally manage phone systems while demonstrating excellent phone etiquette Provide exceptional customer service and maintain confidentiality in all communications Respond to inquiries with professionalism, empathy, and efficiency Represent the firm's mission, values, and professional standards in all interactions Time Management and Initiative Independently identify priorities and complete tasks with minimal supervision Anticipate organizational needs and proactively propose solutions or process improvements Demonstrate strong organizational skills and adaptability in a growing business environment Effectively manage multiple responsibilities while meeting deadlines Qualifications Required Previous experience as a Virtual Assistant, Administrative Assistant, Client Services Representative, Executive Assistant, or related role Strong proficiency with Google Workspace and Microsoft Office applications Excellent skills with technology functions Excellent written and verbal communication skills Strong organizational and time management abilities Ability to work independently and take initiative Professional phone presence with exceptional customer service skills Ability to maintain confidentiality and professionalism Reliable internet connection and dedicated remote workspace Preferred Experience working in legal, healthcare, consulting, or Legal Nurse Consulting environments Experience using Filevine or comparable CRM/case management systems Familiarity with bookkeeping, invoicing, or basic financial tracking Experience supporting marketing, networking, or relationship management initiatives Experience with social media or professional networking platforms Ideal Candidate Characteristics Self-motivated and driven Positive, motivating, and engaging personality Relationship builder and natural connector Resourceful problem-solver Detail-oriented and dependable Growth-minded and adaptable Strong sense of ownership and accountability This opportunity is perfect for anyone who is willing to grow.