Client Relationship Manager

Client Relationship Manager (Sales-Minded) – Home Remodeling Company We are a fast-growing home remodeling company looking for a highly professional, sales-minded Client Relationship Manager to join our team remotely through Upwork. This role is perfect for someone who can build strong customer relationships, communicate confidently, keep projects moving smoothly, and create a positive customer experience from start to finish. What You’ll Do • Communicate with customers through phone, text, and email • Provide updates on projects and scheduling • Handle customer concerns professionally and calmly • Build trust and maintain strong client relationships • Coordinate with project managers and internal teams • Think like a sales professional by creating positive experiences that lead to referrals and repeat business • Follow communication systems and scripts provided by management What We’re Looking For • Excellent English speaking and writing skills • Clear, confident phone presence with minimal/no heavy accent • Strong customer service and relationship-building skills • Sales experience or natural sales ability highly preferred • Ability to de-escalate upset customers professionally • Organized, detail-oriented, and dependable • Ability to multitask in a fast-paced environment • Experience in construction, roofing, siding, or remodeling is a plus but not required Ideal Candidate • Friendly but assertive communicator • Understands urgency and professionalism • Positive attitude and solution-oriented mindset • Comfortable handling difficult conversations • Reliable internet and quiet work environment required Position Details • Remote / Overseas applicants welcome • Long-term opportunity • Full-time hours available • Training and communication systems provided • Opportunity for growth within the company When applying, please include: 1. A short voice recording introducing yourself 2. Your customer service or sales experience 3. Any experience working with U.S.-based companies 4. Your availability and internet speed We are looking for high-quality professionals who want long-term stability and growth with our company.