Client Relationship Specialist - Collections Agent

Property Tax Protest, a leading property tax protest company, is seeking a Client Relationship Specialist to join our team. In this role, you will be responsible for communicating the benefits of the service that was provided by calling, texting and emailing clients, ensuring customer satisfaction with our services, and ultimately collecting payment for services rendered. Your primary objective is to provide exceptional customer service and support throughout the final stages of the property tax protest process. Responsibilities: • Serve as a support role to the Client Relationship Manager as a point of contact for assigned clients, managing their accounts, and responding to inquiries and requests in a timely and professional manner. • Responsible for leveraging this platform to effectively manage client accounts, track interactions, and ensure seamless communication and collaboration across teams. • Responsible for calling and answering client phone calls and emails specific to invoice collection, providing personalized assistance, and addressing inquiries or concerns with professionalism and expediency • Collaborate with other members of the client relationship team to ensure that clients' needs are met, and their expectations are exceeded • Monitor client satisfaction and take steps to ensure high levels of client retention and referrals. • Keep up-to-date with industry trends and regulatory changes related to property tax protests. Requirements: • Minimum of 2 years of experience in client relationship management or customer service. • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues. • Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. • Effective phone communication skills, including active listening and clear articulation of information • Experience with Salesforce or other CRM systems preferred. • Knowledge of property tax protests and real estate industry is a plus. • Demonstrated ability to work collaboratively in a team-oriented environment. • Ability to work in a fast-paced, deadline-driven environment. If you are a highly customer-focused and relationship-driven individual with experience in client relationship management, we encourage you to apply for this exciting opportunity to join our team at Property Tax Protest.