Client Success + Account Manager | Fast-Growing Tech Startup 🚀

Client Success + Account Manager | Fast-Growing Tech Startup 🚀 Remote | Full Time | Ongoing | Opportunity to Grow Into a Leadership Role The Opportunity We're looking for an ambitious, highly organised Client Success + Account Manager to join a fast-growing tech startup and become a key part of our next stage of growth. This is more than a traditional account management role. You'll take ownership of relationships with up to 30 hospitality clients, making sure they are happy, supported and seeing real value from the platform. You'll be the person clients know and trust — managing communication, reporting, campaigns, follow-ups and overall client success. As the business grows, this role will grow with it. The right person will have the opportunity to build processes, help shape the client success function and eventually train and manage team members underneath them. We're looking for someone who wants to grow with a company, take ownership and eventually step into a senior or leadership position. What You'll Be Doing Client Relationship Management Manage a portfolio of up to 30 hospitality clients Become the main point of contact for your clients Build strong, genuine and professional relationships Communicate with clients via email, messaging platforms and video calls Conduct regular client check-ins Keep clients updated on campaigns, activity and results Respond to questions and requests quickly and professionally Resolve issues and turn problems into positive client experiences Proactively check in with clients rather than waiting for them to reach out Client Success and Retention Make sure clients are genuinely happy with the service Monitor client satisfaction and engagement Ensure clients understand the value and results they're receiving Identify accounts that need additional attention Follow up on outstanding actions and deliverables Help drive strong client retention and long-term relationships Identify opportunities for additional campaigns and services Build relationships that lead to renewals and account growth Client Reporting Prepare regular client performance reports Collect and organise campaign data Track key performance metrics Turn data into clear, easy-to-understand insights Present results confidently to clients Highlight wins, opportunities and areas for improvement Ensure reports are accurate, professional and delivered on time Campaign Coordination Coordinate client campaigns from start to finish Keep track of deliverables, deadlines and outstanding actions Liaise with internal team members to keep campaigns on track Communicate client requirements clearly to the wider team Follow up when something is outstanding Keep account information and client records organised Make sure nothing falls through the cracks Be the Voice of the Client You'll work closely with the wider team to make sure client feedback is heard and acted on. You'll be expected to: Identify recurring client feedback Spot opportunities to improve the customer experience Flag potential issues early Communicate client needs internally Help improve systems and processes as the company grows Grow With Us This is one of the most exciting parts of the role. We're looking for someone who doesn't just want to manage accounts — we want someone who wants to help build the client success department. As the client base grows, you'll have the opportunity to: Help develop client success processes and systems Create templates, workflows and reporting systems Help onboard and train new team members Eventually train and manage team members underneath you Take on more responsibility across the client success function Progress into a Senior Client Success or Client Success Lead position If you're ambitious and want to grow alongside a startup, there is significant room to grow with us. What We're Looking For Essential Excellent written and spoken English Previous experience in client success, account management, customer service, marketing, agency or a similar role Excellent communication skills Extremely organised and detail-oriented Able to manage multiple clients and deadlines simultaneously Confident communicating with business owners and senior stakeholders Proactive and self-motivated Comfortable working independently in a remote environment Strong follow-up skills Professional, warm and friendly communication style A genuine interest in building strong client relationships The Personality We're Looking For You're someone who naturally thinks: "What does this client need from me next?" You don't wait to be told what to do. You see something that needs attention — you handle it. You notice a client hasn't been contacted — you reach out. You see a campaign isn't progressing — you investigate it. You spot an opportunity to improve the client experience — you suggest it. You enjoy taking ownership and being trusted to get things done. You're also someone who could eventually become a leader — confident enough to make decisions, build systems, train others and take ownership of a growing function. Hospitality Experience Hospitality or marketing experience is highly desirable but not essential. What matters most is your ability to communicate exceptionally well, manage relationships, stay organised and genuinely care about the client experience. Remote Position This is a fully remote role, so you must be comfortable working independently and managing your own workload. You will be expected to communicate regularly with the wider team and clients during Australian business hours. Full Time | Long-Term Opportunity We're looking for someone who wants to build a career with a growing company, not simply take on another short-term contract. The initial focus will be managing up to 30 clients, with the opportunity to take on significantly more responsibility as the business grows. If you're looking for a role where you can make an impact, take ownership and grow into a leadership position, we'd love to hear from you. How to Apply Please include: A short introduction about yourself Your previous experience managing clients or accounts How many clients or accounts you've managed simultaneously An example of how you've handled a difficult client or customer situation Your availability and preferred working hours Your hourly rate Your location and time zone