Client Success & Delivery Manager — Senior, Agency Experience, EST Overlap

DESCRIPTION Brickell Digital is hiring a senior Client Success & Delivery Manager to own our client relationships and run projects from kickoff to launch. If you've delivered great work inside a creative or design agency — or built and run your own — keep reading. ABOUT US We're a digital and creative agency. We design and build brands, websites (Webflow / Wix), and SEO/GEO programs for venture funds, founders, and brand-led companies. Our clients expect a high bar, fast turnarounds, and a team that makes them feel genuinely taken care of. That standard is the job. THE ROLE You'll be the person clients trust and the person our internal team looks to for direction. You keep clients happy, projects on track, and the team moving — without anything slipping through the cracks. You're equal parts relationship manager and operator. WHAT YOU'LL OWN - Be the primary point of contact for a portfolio of clients, from kickoff through delivery and renewal. - Run projects end to end: scope, timelines, sprints, milestones, and launches — on time and on budget. - Direct the internal team (designers, developers, SEO, content): assign work, unblock people, and hold the line on quality and deadlines. - Lead client communication: kickoffs, weekly check-ins, status updates, and feedback rounds. - Translate between clients and creatives — turn vague feedback into clear, actionable briefs. - Spot risks early, manage scope creep, and keep projects profitable. - Grow accounts: surface renewal and upsell opportunities naturally. - Sharpen how we deliver — improve our processes, templates, and systems as we scale. WHO YOU ARE - Senior, with a track record you can point to. You've run client delivery for years and don't need hand-holding. - An expert at client delivery inside a design, creative, marketing, or web agency — you know how agencies actually run. - A strong project manager who's comfortable directing a team and holding people accountable: kindly, but firmly. - Calm under pressure. When something's on fire, clients feel more relaxed after talking to you, not less. - Excellent spoken and written English, with a clear, neutral, easy-to-understand accent for live US client calls. - Relentlessly organized. Nothing falls through the cracks on your watch. - A real worker who takes ownership and gets things across the line. We move fast — you should like that. BONUS POINTS - You've owned or run your own agency (we love former agency owners — you understand both sides). - Past experience in a client success, account, or delivery role at a design or creative agency. - Comfortable with tools like Notion, Asana/ClickUp, Slack, Figma, and Webflow/Wix. - Experience managing remote, distributed teams. THE DETAILS - Hours: Part-time to start, with a clear path to full-time for the right person. - Time zone: You must overlap solidly with US Eastern (EST) business hours. Your country/region doesn't matter — your talent does. - Engagement: Long-term and ongoing. We want someone to grow with us, not a one-off. - Pay: Competitive and based on experience. We care more about how good you are than where you live. HOW TO APPLY We read every application and we screen hard. To show you actually read this: 1. Don't write your propose with AI slop 2. In 4-6 sentences, describe one specific client project you personally delivered: what it was, your role, how you kept the team and client on track, and the outcome. 3. Include a short Loom or voice note (60-90 seconds) introducing yourself, so we can hear your spoken English. Optional, but it moves you to the top of the pile. Applications that are AI slop won't be read. Looking forward to meeting you.