Client Success & Operations Manager

Lawrence Media Group is a boutique digital marketing agency serving businesses throughout the Southeast and across the United States. We pride ourselves on exceptional client service, organized project management, and delivering measurable results. We're looking for someone who wants to become a long-term member of our leadership team—not just another freelancer. This role will work directly with the owner to help manage day-to-day agency operations, client communication, project coordination, and quality control. Location: United States only (Southeast strongly preferred) Hours: 20–40 hours per week to start, with opportunity to grow into a full-time leadership role. About the Role You'll quickly become the primary point of contact for many of our clients while working closely with the owner to ensure every project stays organized, every client receives outstanding service, and our internal team delivers work on time. We're looking for someone who enjoys solving problems, building relationships, and keeping dozens of moving pieces organized. Responsibilities Client Communication Serve as the primary point of contact for assigned clients Respond promptly to emails and client requests Build strong, long-term client relationships Schedule and lead client meetings when appropriate Follow up on outstanding requests Resolve issues before they become problems Keep clients informed throughout projects Project Management Coordinate website updates Assign work to developers, designers, and content writers Track deadlines and deliverables Ensure monthly marketing tasks are completed for every client Monitor project timelines Prioritize incoming client requests Keep ClickUp and project management systems organized Quality Control Before each month's work is considered complete, you'll verify that every client has received everything included in their marketing package. Examples include: Website updates completed Social media posts scheduled Blogs published Emails sent Review campaigns completed SEO work finished Google Business Profile updates Reporting delivered Client requests resolved Nothing should "fall through the cracks." Operations Help improve internal processes Create and refine SOPs Identify bottlenecks Assist with onboarding new clients Help onboard new team members Recommend ways to improve efficiency using AI and automation Keep the owner informed of priorities and issues requiring attention Required Qualifications 3+ years in an agency account management, client success, operations, or project management role Exceptional written and verbal communication Outstanding organizational skills Experience managing multiple projects simultaneously Strong attention to detail Ability to make decisions independently Comfortable working directly with clients Preferred Experience Experience with several of the following: Digital marketing agencies WordPress Duda websites Google Business Profile Local SEO Google Workspace ClickUp Slack Canva AI tools (ChatGPT, Claude, Gemini, etc.) Website launches Marketing campaign coordination You don't need to be the technical expert—but you should understand enough to coordinate with developers and communicate confidently with clients. The Ideal Person You're someone who: Loves creating order from chaos Naturally takes ownership Communicates professionally and confidently Thinks several steps ahead Enjoys helping clients Notices small details others miss Is calm under pressure Doesn't wait to be told what to do Wants to build a long-term career with a growing company Compensation Hourly, based on experience. Potential for bonuses and expanded leadership responsibilities as the company grows. To Apply Please include: A short introduction about yourself. Your location and time zone. Your agency experience. The largest number of clients you've personally managed. The project management software you've used. The AI tools you use regularly. Tell us about a difficult client situation you successfully handled. Why this role interests you. Your hourly rate and weekly availability. Finally, begin your proposal with the words "Growth Partner" so we know you've read the entire job posting. We're looking for someone who wants to become an integral part of our company and grow alongside us for years to come.