Client Success Specialist (HighLevel Expert)

Earnworthy installs marketing systems for local service businesses. We build everything on HighLevel. We're looking for an experienced Client Success Specialist who knows the platform cold and can lead onboarding calls with confidence. This isn't a basic VA role. It's client-facing, technical, and built around clear communication. You'll be the calm, steady guide who gets clients set up the right way, answers the harder questions, and makes sure they feel supported from day one. What You'll Do Run client onboarding calls, scheduled in advance around your availability Walk clients through HighLevel setup and best practices Answer the harder questions clearly, without overcomplicating them Handle onboarding follow-up and check-ins Monitor and respond inside shared inboxes Track tasks and follow SOPs in ClickUp Use Hiver and Google Workspace for client communication Flag issues early and keep clients on track Share feedback on our SOPs so we keep making them better What You Need to Know (HighLevel Is the Job) This role lives inside HighLevel. You have to be comfortable with: CRM, pipelines, workflows, and calendars A2P 10DLC registration and SMS compliance DNS setup: domains, email records, SPF, DKIM Email marketing and deliverability basics Funnels, forms, and automations Connecting tools like Stripe, Google, Meta, and Zapier Troubleshooting the setup issues that always come up Explaining technical things in plain English to non-technical owners If you've onboarded clients into HighLevel before, you're exactly who we want. Requirements US-based (this one's firm) Strong spoken and written English Confident on Zoom with clients Reliable availability for scheduled calls, with advance notice Detail-oriented and process-driven Comfortable following SOPs and documenting your work Professional, friendly, and focused on the client Nice to Have Experience with marketing agencies or SaaS platforms A background in client success, onboarding, or setting up new accounts Familiarity with email and SMS compliance Experience supporting non-technical business owners About the Role Remote and part-time to start, with room to grow into a larger client success role. You'll work directly with an experienced marketing and systems team. Our clients are small businesses and agencies, so patience and clarity matter more than speed. If you know HighLevel cold, like helping clients win, and can explain things without making them complicated, we want to hear from you.