Collection Analyst

Idera, Inc. is looking for a proactive Collections Analyst to manage our accounts receivable lifecycle and drive timely payment resolution. Reporting to the Collections Manager, this role will manage a portfolio of customer accounts, monitor AR aging, resolve payment blockers, and partner cross-functionally to improve the order-to-cash process. The ideal candidate has experience in B2B accounts receivable or collections within a recurring-revenue environment, with strong customer communication skills and a detail-oriented approach to account management. This person is a strategic communicator and problem solver who can balance a customer-centric approach with a firm commitment to maximizing cash flow, resolving payment issues, and maintaining accurate financial documentation. The successful candidate will be comfortable analyzing account activity, researching discrepancies, driving timely resolution of past-due balances, supporting month-end reporting, and collaborating cross-functionally across Finance, Billing, Sales, Customer Success, and Cash Application teams. What You’ll Do - Manage the collections process for an assigned portfolio of customer accounts, including proactive outreach on past-due balances, payment follow-up, and resolution of payment issues. - Monitor AR aging reports, customer account activity, and payment trends to prioritize collection efforts and reduce outstanding accounts receivable. - Communicate professionally with customers regarding account balances, invoices, payment status, billing questions, and documentation requirements while maintaining a customer-focused approach. - Research and resolve account discrepancies, including billing disputes, unapplied payments, short payments, credits, payment application issues, and missing remittance details. - Partner with Billing, Sales, Customer Success, Finance, Cash Application, and other internal teams to resolve customer concerns, billing issues, and payment blockers. - Maintain accurate and timely documentation of collection activity, customer communications, payment commitments, dispute status, escalation history, and account updates in internal systems. - Prepare and distribute collections reporting, aging analysis, account status updates, bad debt summaries, and other AR-related reporting for management review. - Support month-end and quarter-end close activities related to accounts receivable, including account reconciliations, collections reporting, bad debt review, write-off support, and audit documentation. Required Qualifications: - Bachelor’s Degree (preferred in Business, Accounting, or Finance). - 2+ years of progressive billing operations experience. - Advanced computer skills especially in Microsoft Excel. -Strong interpersonal and communication skills, including excellent written, oral, listening and presentational skills and ability to work well under pressure and interact at all levels are also required. - Strong organization skills and detail oriented mindset - Ability to manage multiple projects and deadlines with limited supervision. - Teamwork is essential to the group, so it is critical that the candidate interact with other team members and manages collaboratively and effectively. Preferred Qualifications: - Experience working within ERP systems, preferably Sage Intacct. - Demonstrated ability to identify, recommend, and implement process improvements within billing or finance operations - Experience working in a B2B software, SaaS, technology, subscription, or recurring-revenue environment preferred. - Experience preparing AR metrics, aging summaries, dispute reporting, bad debt analysis, cash collection forecasts, or management reporting. - Experience with collections automation, dunning workflows, payment portals, customer account dashboards, or process improvement initiatives.