E-Commerce Growth Strategist / Client Success Manager

Help ambitious e-commerce founders grow, while working alongside some of the best operators in the space. We’re looking for an exceptional E-Commerce Growth Strategist / Client Success Manager to join our team. This is not a traditional customer support or account management role. You’ll be working directly with e-commerce store owners at different stages, from founders who are just getting traction to established brands already doing significant revenue, and helping them identify what is holding the business back and what they should do next. What you’ll be doing Work directly with our e-commerce clients and become a trusted growth advisor Understand their business, numbers, products, customers and current growth strategy Help identify the biggest bottlenecks preventing further growth Give practical, actionable advice around areas such as: Meta & Google Ads Conversion rate optimization Email/SMS marketing Offer & pricing strategy Customer acquisition Retention & LTV Product strategy Scaling operations Review client performance and proactively spot opportunities Keep clients accountable to the actions that will actually move the needle Coordinate with our internal specialists when execution is required Make sure clients are consistently getting value from working with us Develop strong, long-term relationships with founders Who we're looking for The most important requirement is real e-commerce experience. We want someone who has actually built and grown e-commerce businesses themselves, not someone who has simply completed a marketing course or managed a few ad accounts. Ideally, you have: Built and grown your own e-commerce store(s) Experience generating meaningful revenue online Experience helping other e-commerce businesses grow A strong understanding of the major e-commerce growth levers The ability to look at a business and quickly understand what matters Strong analytical and problem-solving skills Excellent communication skills A high level of ownership, you don't wait for clients to tell you what needs to be done The ability to communicate with both newer founders and experienced operators Bonus: You have experience with Shopify, Meta Ads, Google Ads, Klaviyo/Omnisend, CRO, email marketing, or other major e-commerce tools. What we're NOT looking for Someone whose main experience is customer support Someone who has only managed projects without understanding e-commerce Someone who needs a playbook for every situation Someone who only knows one channel, such as Meta Ads Someone who talks about e-commerce but has never actually operated a store We want a real e-commerce operator who can think strategically and communicate that thinking to other founders. Why join us? You'll be working with a growing portfolio of e-commerce businesses and get exposure to many different stores, niches, business models and growth challenges. You'll have the opportunity to work directly with founders, influence their growth strategy, and become a key part of their success. There is also significant room to grow with the company as our client base expands. Compensation: Competitive and based on experience. We are willing to pay exceptionally well for someone genuinely exceptional. How to apply Send us: A short introduction about yourself The e-commerce stores you've personally built or operated The revenue/results you achieved with them Examples of other e-commerce businesses you've helped grow What you believe is the #1 mistake e-commerce founders make when trying to scale Your desired compensation We care far more about what you've actually accomplished than what certificates you have. If you've spent years in the trenches building e-commerce businesses and genuinely enjoy helping other founders figure out how to grow, we want to hear from you.