Community Manager (Contractor SaaS)

Job description: We're a SaaS platform for roofing and construction contractors. Our customers are active, opinionated, and social, and we want a dedicated community manager to be our voice with them every single day. What you'll do: Own daily engagement across Facebook, Instagram, LinkedIn, TikTok, and YouTube: comments, DMs, and questions answered within one business day Proactively check in with customers: new accounts after onboarding, and quieter long-time accounts Publish a consistent posting calendar (3x/week per channel) using our tutorial videos, customer interviews, and product updates Run weekly community rituals (wins threads, job-photo features, customer spotlights) Deliver a weekly voice-of-customer summary: top questions, complaints, praise, and feature requests routed to our product and success teams Help launch and grow our own contractor community group Commitment and structure: 15-20 committed hours per week during US business hours (this is a daily-presence role, not an as-available role) Ongoing engagement with a path to more hours as the community grows Required skills (Upwork tags): Community Management, Social Media Management, Customer Engagement, Facebook Groups, Copywriting, Meta Business Suite, Buffer/Later/Metricool, Canva Experience level: Intermediate Screening questions: Tell us about a community or social presence you have grown or managed. Include numbers if you have them (members, engagement, response times). (Required) This role requires daily engagement during US business hours, Monday-Friday. Confirm your availability and time zone. (Required) Have you worked with construction, trades, home services, or other blue-collar audiences? Give an example of how you'd adjust your voice for contractors. How many other ongoing clients do you currently manage? (We need dedicated attention; honesty here matters more than a low number.) A customer posts a public, angry comment about a billing mistake. Walk us through exactly what you'd do in the first hour.