Community Manager - Peer Community Platform, Healthcare Sector (Contract)

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲 Sidebench is hiring a community manager to run day-to-day operations for a peer community we're building for a healthcare client on Circle. The community connects frontline practitioners so they can ask questions, share what's working at their sites, and get validated answers, all without any patient information ever touching the platform. You'd own moderation, member lifecycle, and reporting starting week one. This is the first phase of the engagement. Strong performance here has a real shot at turning into more hours, since Sidebench runs similar community and ops projects across other accounts. 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂'𝗱 𝗼𝘄𝗻 Member lifecycle: invites, activation, follow-up on quiet invitees, offboarding Moderation: triage flagged posts, apply a graduated response ladder, keep every correction warm and specific rather than generic Q&A routing: sort incoming questions by who should answer them and get responses inside SLA Content upkeep: apply official-vs-member-contributed labeling correctly, check publishing rules before anything goes live, track resources against their review dates Reporting: track activation rate, response time, moderation volume, and content freshness, and turn it into a monthly operating summary 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗹𝗲𝘀 (𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴, 𝗯𝘂𝘁 𝗻𝗼𝘁 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗼) Policies: participation policy, moderation standards, data handling rules, written and ready for stakeholder review Rules: a working graduated escalation ladder with clear triggers, owners, and timelines at each step Scripts: onboarding and welcome messages, moderation response templates, re-engagement nudges, support-handoff templates A reporting deliverable covering the metrics above 𝗪𝗵𝗮𝘁 𝘄𝗲'𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 - Proven track record running an online community end to end, ideally on Circle, Mighty Networks, Discourse, or a comparable platform - Skilled at writing policy and moderation language that reads human and holds a firm line when it needs to - Experience building scripts and operating templates from scratch - Good judgment with sensitive or regulated content, since this community serves healthcare practitioners - A habit of turning raw activity into a clean, useful monthly report - Comfortable working from an evolving playbook and making sound calls while pieces are still being finalized 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗱𝗲𝘁𝗮𝗶𝗹𝘀 Rate: $30–$150/hr Hours: approximately 20 to 50 hours total for this initial phase This is the first engagement in what may grow into a broader relationship, as Sidebench runs projects across a range of client accounts. Details in this posting are subject to change as scope firms up.