Community Manager for Finance Programme

Community Manager for Senior Finance Leadership Programme We are looking for a proactive, organised, and technically confident Community Manager to support members of the Finance Career Programme (FCP) inside our Skool community. FCP is a high-ticket career acceleration and leadership ecosystem for senior finance leaders, including CFOs, Finance Directors, VPs of Finance, and Group Financial Controllers. We help experienced finance executives strengthen their career positioning, build strategic relationships, access the hidden job market, and create long-term career opportunities. This is career engineering, not conventional career coaching or recruitment. The role Your primary responsibility will be to ensure that FCP members feel supported, engaged, and clear about what they need to do next. You will communicate with members inside Skool, check in on their progress, answer questions, help them navigate the programme and modules, and provide practical technical support for the tools used throughout FCP. This is not simply a moderation role. We want someone who will take the time to understand the programme, become familiar with the member journey, and proactively identify members who may be confused, stuck, disengaged, or falling behind. Our members are senior finance professionals, so your communication must be warm and encouraging while remaining professional, intelligent, and respectful of their experience. Key responsibilities You will be responsible for: • Managing day-to-day member communication inside the FCP Skool community. • Proactively checking in with members to understand how they are progressing and whether they need support. • Welcoming new members and helping them understand where to begin. • Learning the FCP programme, modules, resources, and member journey in detail. • Directing members to the correct modules, recordings, templates, and resources. • Answering routine questions about programme navigation and module completion. • Providing practical technical support for tools used within the programme, including Dripify, Apollo, Loom, LinkedIn, LinkedIn Sales Navigator, Skool, and related systems. • Helping members resolve common setup and usage issues with these tools. • Supporting members with scheduling questions for calls, webinars, mentoring sessions, and accountability sessions. • Encouraging participation in the community and helping maintain positive momentum. • Posting reminders, useful resources, session information, and approved community updates. • Monitoring engagement and identifying members who have become inactive or may be struggling. • Following up privately with members who appear to need additional support. • Keeping accurate notes on important member conversations, actions, and issues requiring follow-up. • Escalating strategic, sensitive, or specialist questions to the appropriate person within the FCP team. Technical support expectations You do not need to be a software developer, but you must be confident learning and supporting online tools. You should be comfortable investigating straightforward issues, explaining processes clearly, and creating simple step-by-step guidance when required. You should either already understand, or be willing to become highly competent with: • Dripify, including account setup, campaign navigation, connection limits, message sequences, and common campaign issues. • Apollo, including contact research, filters, list building, contact information, and common account or data issues. • Loom, including recording, sharing, permissions, links, and basic troubleshooting. • LinkedIn and Sales Navigator, including search, filters, connection management, messaging, and profile navigation. • Skool, including classroom navigation, community posts, comments, notifications, calendars, and member access. You must be capable of explaining technical steps patiently to members with different levels of confidence. If you do not know an answer, you should investigate it or escalate it rather than guessing. What you can handle directly You will be trusted to manage routine member questions relating to tool setup, module navigation, finding existing resources, scheduling, general encouragement, and accountability check-ins. You should also be able to respond when a member needs help locating a training session, understanding the next operational step in a module, accessing a recording, or resolving a straightforward technical problem. What must be escalated The Community Manager is not expected to provide specialist career strategy in place of our founder or mentors. You must escalate questions involving: • Whether a member's career strategy or approach is correct. • Detailed CV, LinkedIn positioning, market-mapping, or outreach-strategy feedback requiring expert judgement. • A specific company, role, opportunity, recruiter, or senior contact requiring network knowledge. • A member who is frustrated with results, losing confidence, or considering leaving the programme. • Complaints, payment questions, guarantees, or sensitive membership concerns. • Personal circumstances or confidential issues requiring senior attention. • Any situation where you are unsure of the correct answer or believe the member needs specialist support. The ability to recognise when to help directly and when to escalate is essential. Communication standards The Skool community should feel personal, supportive, and encouraging rather than formal or corporate. You should communicate naturally, celebrate progress, ask thoughtful questions, and make members feel that their activity is being noticed. At the same time, you must protect member confidentiality, avoid sharing identifiable member information, and never invent answers. You must not present yourself as our founder or send messages in another person's name unless the content has been explicitly approved. What we are looking for The ideal candidate will have: • Experience in community management, customer success, member support, online education, or programme delivery. • Experience managing a community on Skool or a similar platform. • Excellent written and spoken English, using professional phrasing and UK spelling. • A warm, confident, and supportive communication style. • Strong technical confidence and the ability to learn new platforms quickly. • Practical experience with several of the tools used by FCP, particularly Dripify, Apollo, Loom, LinkedIn, Sales Navigator, or Skool. • Strong organisation and follow-up discipline. • The initiative to check in with members rather than waiting for them to ask for help. • The judgement to recognise disengagement, frustration, or sensitive issues. • The patience to explain technical processes clearly and calmly. • Respect for confidentiality and the maturity to work with senior executives. Experience supporting senior professionals, career programmes, coaching programmes, executive education, recruitment, or high-ticket memberships would be beneficial. Hours and working arrangement This is an hourly paid role with flexible hours, initially expected to require approximately four hours per day. The engagement will begin with a two-week paid trial. If the trial is successful, there will be an opportunity to increase the hours and potentially move into a full-time, long-term position. Performance during the trial will be assessed on member responsiveness, quality of support, proactive check-ins, technical problem-solving, accuracy, follow-up discipline, member engagement, reliability, and communication with the wider FCP team. How to apply Please begin your proposal with the phrase “FCP Community Manager” and include: 1. A summary of your community-management, customer-success, or member-support experience. 2. Details of any Skool communities or online programmes you have previously supported. 3. Your experience with Dripify, Apollo, Loom, LinkedIn, Sales Navigator, and similar tools. 4. An example of a technical issue you helped a customer or member resolve. 5. An example of how you would check in with a member who had not engaged with the programme for two weeks. 6. How you would respond if a member asked whether their career strategy was correct. 7. Your location, time zone, and availability for approximately four hours per day. 8. Your hourly rate. We are looking for someone who will learn FCP properly, take ownership of the member experience, and ensure that every member feels supported, informed, and connected throughout the programme.