Community Manager

We're Hiring a Community Manager! Want to help us build the most connected, highest-retention community in the tutoring industry? We're looking for an empathetic, proactive, and independent team member to run the heartbeat of Tutorboss, our Community and Mastermind products. I'm Lisa, a pharmacist turned 2x Founder. I own Tutorboss, where our mission is to help tutoring business owners free themselves from the business, not just grow it, but actually get their life back. I want your help to make that happen. Current stats: 80 Community + Mastermind members across the US, UK and Australia, with a live September relaunch hopefully bringing our biggest cohort yet! POSITION: Community Manager 💪 (Fully Remote) 🌎 Seeking a fully remote Community Manager... This role is the connective tissue of Tutorboss. You'll be the person members turn to between calls, the one who notices when someone's gone quiet, and the one who makes every member feel like they belong here. You'll work closely with Harrah, our OBM, who you'll report directly to. This is a role for someone who brings their own ideas and operational instincts. We're not looking to train someone through the basics of how community work runs. You should have reliable access to WiFi, your own computer, and a smartphone with a data plan. Comfort working async across US, UK and Australian time zones is essential, our members are everywhere. 🚀 We are hoping to have this role begin with us before end of July. THE PERKS 🔥 - Contractor retainer starting at $650 to $1,000 USD/month for the Community scope (roughly 12-14 hrs/week, depending on experience) - Opportunity for growth as Community scales, growing to 25 hours or more per week - Fully remote, location independent, mostly asynchronous work JOB RESPONSIBILITIES (including but not limited to) Your scope from day one, the Community: Community Flywheel Coordination - Run the monthly cycle: workshop, then challenge, then wins, then spotlight, then teach-in, then external content - Launch and track the monthly challenge tied to each workshop theme - Source and coordinate the monthly member teach-in, the member who cracked the challenge gets the mic - Curate and post member spotlights Community Hub Oversight - Moderate the community hub and the wins-and-whoops channel daily - Keep conversation flowing, tag members into relevant threads, answer FAQs Onboarding and Events - Run onboarding calls for new members in their first month - Host the monthly mixer / coworking sessions - Keep the resource and events library current, including fresh monthly drops Offboarding - Handle offboarding with care, and ask for testimonials where there's a real win to share Admin and Reporting - Weekly update to Harrah on wins, member struggles, and retention insights - Manage the calendar of calls, workshops, challenges and teach-ins - Handle day-to-day support requests Added after the October relaunch, the Mastermind (with a pay step): Mastermind Call Logistics - Support the weekly call rhythm: the shared workshop, the build call, the accountability retro, the expert session - Write reminders and short promos ahead of each call to lift show-up rate - Moderate live sessions and write recap notes for anyone who misses Mastermind Async Accountability Spine - Run the weekly rhythm: Monday commitments posted, Friday wins-and-blockers posted - Flag members who go quiet and follow up personally before it becomes churn - Support the monthly accountability retro, commitments scored, next month's set WHAT YOU'LL OWN - Engagement: percentage of members active in the hub weekly - Attendance: workshop and call attendance, tracked monthly - Challenge completion: percentage of members completing the monthly challenge - Spine participation: percentage of Mastermind members posting Monday commitments and Friday wins-and-blockers - Retention: at-risk members flagged and re-engaged before they churn - Operational reliability: call recaps and resource drops delivered on time 💡 Note: this role spans both Community and Mastermind products. Estimated time commitment is roughly 18-22 hours per week at full scope. We're starting you on Community only for the first month while you learn our systems, then adding Mastermind work. WHAT SUCCESSFUL APPLICANTS SHOULD POSSESS Empathy and connection-building: you love engaging with people and make every member feel seen and supported. Community strategy and activation: you know how to turn engagement into impact through the discussions and initiatives you design, not just by showing up. Operational ownership: you bring your own systems and ideas rather than waiting to be told how to run things. You've done this kind of work before and you know what good looks like, so you can build and improve without step-by-step direction. Emotional intelligence and moderation: you navigate different personalities with grace, manage conflict calmly, and keep the space safe and inclusive. Proactive communication: you keep conversations flowing and bring ideas to deepen engagement before being asked. Organisation and follow-through: you're reliable and detail-oriented across multiple channels, schedules and feedback loops. Collaborative leadership: you give and receive feedback well, and you're comfortable leading with both authority and empathy. NON-NEGOTIABLES - At least 2 years running a community, membership, or coaching program independently, enough that you know what good looks like without being told - You're a self-starter who brings your own operational judgement, we're not looking to manage you closely or teach you how to do the job - You love being on calls and hosting live sessions, this role lives on camera and in conversation, not just behind a keyboard - The ability to get things done efficiently and without supervision as an integral part of a small team - A genuine passion for connecting with people and building meaningful relationships - Empathetic and compassionate, but able to hold boundaries - Full fluency in English with excellent written and verbal communication skills - Comfort working across time zones with a mostly US, UK and Australian member base - The hunger to keep learning, you understand that great community work evolves with the community, not ahead of it OPTIONAL: SHOW US A BIT OF YOUR ON-CAMERA PRESENCE 🎥 This role is customer-facing, so we'd love to get a feel for how you show up on camera before we ever get on a call together. If you're up for it, film a quick 30-second video of yourself talking about anything at all, your weekend, your favorite hobby, whatever comes to mind. It's completely optional and won't count against you if you skip it, but it will meaningfully boost your chances of moving forward. MASSIVE BROWNIE POINTS FOR - Experience in the online coaching or membership industry - Working knowledge of GoHighLevel (GHL) or similar community platforms We are accepting applications now, hoping to have someone in seat by end of July. You will be notified shortly thereafter if you've been chosen to move forward into the interview process. If you don't hear from us, thank you so much for applying, we will keep your application for consideration in the future! If you are looking for a team that rewards you for being a great human doing great work, encourages learning and growth, and prioritises a joyful, supportive work environment, apply here. I can't wait to work with you! 💛 --- © Tutorboss. 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