Community Operations & Member Success Specialist

Community Operations & Member Success Specialist About SEOL SEOL is a live virtual Alliance and leadership training platform that provides personal development programs for men on their path to true success. Through digital programs, workshops, community calls, and live events across Europe, we help men develop greater clarity, discipline, accountability, courage, responsibility, and leadership. We are looking for one or two exceptional team members to support our growing community and help us deliver a professional, welcoming, and well-organized member experience. This is not a typical behind-the-scenes virtual assistant role. You will regularly communicate directly with members, support trainers during live Zoom sessions, conduct onboarding calls, and help ensure that daily operations run smoothly. Your responsibilities will include: -Supporting members and answering questions inside our community chats -Conducting onboarding calls with new members -Helping new members access the correct resources and understand the program -Supporting trainers during live Zoom sessions -Admitting participants and managing waiting rooms -Taking attendance and maintaining accurate records -Creating and managing Zoom breakout rooms -Sharing links, documents, and resources during sessions -Monitoring the Zoom chat and responding to participant questions -Assisting with technical issues during live sessions -Supporting scheduling, document management, and general administrative tasks -Following up on operational tasks and ensuring commitments are completed During live sessions, you will act as a Chat Sensei and help create a smooth experience for both the trainer and participants. Required Availability You must be consistently available Monday through Friday during both of the following time periods: 5:30 AM to 7:00 AM Central European local time 5:30 PM to 6:30 PM Central European local time These are required live Zoom session hours. Additional hours may be available for onboarding calls, member support, and administrative work. Preferred onboarding will take place toward the end of July 2026, with the regular schedule beginning in early August. Who We Are Looking For We are looking for someone who is: -Highly organized, dependable, and detail-oriented -Proactive and comfortable taking ownership of responsibilities -Calm and professional under pressure -Confident communicating with members and trainers -Comfortable appearing on camera -Able to create a welcoming and professional first impression -Genuinely interested in leadership, personal development, and continuous growth -Comfortable working independently without constant supervision -Committed to following through on tasks and responsibilities You must have excellent spoken and written English. You should have strong experience with: -Zoom host or co-host controls -Waiting rooms and participant management -Breakout room creation and management -Attendance tracking -Screen sharing and resource sharing -Supporting live virtual events or training sessions -Member, customer, student, or client onboarding -Google Docs and Google Sheets -Online communication and administrative support -Experience supporting coaching programs, online communities, membership organizations, educational platforms, masterminds, or personal development programs is highly desirable. -Experience with platforms such as Circle, Slack, Microsoft Office, Calendly, or similar collaboration tools is also helpful. Important This is a member-facing position. You will regularly speak with members, trainers, and team members on camera. We are not looking for someone who only wants to work anonymously behind the scenes. You should communicate clearly, present yourself professionally, and feel comfortable representing SEOL’s culture and values in front of individuals and groups. Because SEOL serves a men’s leadership and personal development community, you should be able to authentically understand and support the challenges, goals, and development journeys of the members we serve. Compensation Compensation starts at approximately €20 per hour, depending on experience, qualifications, availability, and overall fit. This is intended to be a long-term opportunity. As SEOL grows, there may be opportunities for additional hours, increased responsibility, and a larger role within the organization. How to Apply To show that you have carefully read the full job description, begin your application with the word: Warrior Please include: -A short introduction about yourself Your relevant professional experience -Your experience supporting online communities, coaching programs, or membership organizations -Your experience managing Zoom sessions, breakout rooms, waiting rooms, and live virtual events Your experience conducting onboarding or customer success calls -Your current time zone Confirmation that you can consistently attend both required daily time periods -Your weekly availability and preferred number of working hours -Your requested hourly rate A link to a short video introducing yourself and explaining why you would be a strong fit for SEOL Applications without the required availability or introduction video may not be considered. We look forward to meeting individuals who are committed to excellence, service, personal growth, and helping others become stronger versions of themselves.