Community and Engagement Manager

Position Title: Community Manager Organization: The Lonely Entrepreneur Location: Remote Reports To: Director of Community / Founder Platform Experience Preferred: Mighty Networks About The Lonely Entrepreneur We believe that entrepreneurs are expected to know too much and trust too few people. Our mission is to provide entrepreneurs with one place to go for answers, support, tools, coaching, and community. Our Learning Community serves founders and small business owners at every stage of their journey through live coaching, resources, peer support, events, and practical business guidance. Position Summary We are seeking a highly engaging Community Manager who can both build community engagement and drive revenue growth. This is not simply a moderator role. The ideal candidate understands how to create meaningful member experiences while also identifying opportunities to move members into higher-value solutions such as: Learning Community memberships Founder Clarity Hours Founder Blueprint Sidekick Consulting The Community Manager will serve as the primary day-to-day face of the Learning Community, helping members get value, stay engaged, and take the next step when appropriate. Key Responsibilities Community Engagement Welcome new members and ensure successful onboarding Drive conversations and engagement throughout the community Facilitate introductions among members Respond to questions and connect members with resources Create discussion prompts, polls, challenges, and engagement campaigns Monitor member activity and identify at-risk members Encourage participation in coaching calls and events Build a strong culture of support and accountability Member Success Help members navigate the platform and resources Recommend relevant tools, content, and training Track member progress and engagement Conduct member outreach to inactive users Collect testimonials, success stories, and feedback Improve member retention and renewal rates Sales & Conversion Responsibilities Identify members who may benefit from additional support Conduct discovery conversations with members Convert free trial users into paid members Convert paid members into: Founder Clarity Hour Founder Blueprint Sidekick Consulting Follow up with leads generated from webinars, coaching calls, and community engagement Track opportunities within CRM Work closely with marketing and sales teams Community Growth Support webinars and virtual events Engage prospects before and after events Encourage referrals and member advocacy Assist with ambassador and power-user programs Help grow overall community membership Qualifications Required 3+ years of community management, customer success, membership, coaching, or sales experience Exceptional communication skills Strong relationship-building abilities Ability to facilitate online discussions and events Experience using CRM systems Strong organizational and follow-up skills Comfortable speaking with entrepreneurs and business owners Preferred Experience managing a community on Mighty Networks Experience selling memberships, coaching, consulting, or education products Experience with HubSpot Experience in entrepreneurship, startups, or small business environments Knowledge of online learning communities Success Metrics The successful candidate will be measured on: Community Metrics New member onboarding completion rate Monthly active members Member engagement rate Event attendance Member retention Renewal rate Revenue Metrics Free trial to paid conversion rate Learning Community membership sales Founder Clarity Hour sales Founder Blueprint sales Sidekick referrals and introductions Member lifetime value Ideal Candidate The ideal candidate is part coach, part community builder, and part sales professional. They genuinely enjoy helping entrepreneurs succeed, can create meaningful engagement inside an online community, and are comfortable identifying opportunities to help members move into the next level of support when it is in the member's best interest. They understand that community is not just about activity—it is about helping members achieve outcomes while creating sustainable growth for the organization. Compensation: Base plus performance incentives tied to member engagement, retention, and revenue growth.You have not enough