Conversational Voice and Chat Bot Designer

Conversational AI / LLM Consultant We are looking for a Conversational AI and LLM specialist to support the strategy, design, development, testing, and improvement of AI-powered chatbot and voice automation solutions across multiple business groups. Responsibilities: Help identify, evaluate, and prioritize Conversational AI and LLM use cases across defined business units. Advise on best practices for Conversational AI strategy, LLM architecture, prompt design, orchestration, retrieval, integrations, and development. Recommend improvements across AWS services, Amazon Lex integrations, LLM workflows, and supporting AI infrastructure. Collaborate with the development team on chatbot, voice bot, Lex, and LLM-based implementations and configurations. Conduct QA testing to validate Conversational AI functionality, accuracy, performance, reliability, and user experience. Support the development of solution frameworks, automation workflows, dashboards, application management tools, and fulfillment processes. Assist in designing and extending multilingual Conversational AI solutions in English and Spanish. Support multiple lines of business, call flows, customer journeys, and AI-assisted workflows. Ideal Candidate: Experience with Conversational AI, LLMs, and chatbot or voice automation systems. Familiarity with Amazon Lex and AWS AI services is helpful, but broader LLM architecture experience is equally important. Strong understanding of prompt engineering, AI orchestration, integrations, QA testing, and production AI workflows. Ability to translate business requirements into practical AI-driven solutions. Experience with multilingual conversational design, especially English and Spanish, is a plus.