Creative Community Manager

Job Title: Creative Community Manager (Social Media & Copywriting) Job Type: Full-Time (Remote with Travel) Location: Remote (Quarterly travel to Cleveland and Toledo may be required) Salary: $6,250 / month About Us We are a fast-paced boutique creative agency managing a diverse portfolio of exciting consumer accounts, including multi-unit franchise and Quick Service Restaurant (QSR) brands. We believe that great brands aren’t just seen; they are felt. Our team is dedicated to building hyper-engaged digital neighborhoods, and we are looking for a collaborative partner to help us scale our client accounts. Role Overview We are seeking a high-energy, creative Community Manager with 3+ years of experience to serve as the digital voice for our clients across primary channels like TikTok, Meta, and LinkedIn. In this role, you won't just moderate comments. You will actively shape the conversation. You must have your finger on the pulse of shifting internet culture, an innate understanding of viral trends (TikTok, Reels, Threads), and a sharp copywriting edge. If you know how to turn a simple customer inquiry into a viral, brand-building moment, we want you on our team. Key Responsibilities • TikTok Channel Management: Own day-to-day community engagement on TikTok—replying to comments, joining trending conversations, and leveraging sounds, duets, and cultural moments to grow reach and engagement for our QSR and franchise brands. • Meta Channel Management: Manage daily community interactions, comments, and direct messages across all Meta platforms, including Instagram, Facebook, and Threads. • LinkedIn Strategy: Foster professional community engagement and network growth on LinkedIn for corporate and B2B accounts. • Multi-Platform Engagement: Maintain a daily presence across additional client channels, including YouTube, Yelp, and Google Business Profile. • Trend Spotting: Monitor social media daily to identify breaking cultural trends, sounds, and memes, translating them into immediate, actionable content ideas for our QSR and franchise accounts. • On-Brand Copywriting: Write punchy, engaging, and culturally relevant copy for captions, community replies, and localized store promotions. • Reputation & Review Management: Maintain a high standard of customer service by swiftly addressing feedback, de-escalating customer complaints, and boosting local store sentiment. • Social Listening & Insights: Use social listening and analytics tools to monitor brand sentiment, track conversations, and surface real-time engagement opportunities. • Performance Reporting: Track engagement KPIs (response time, engagement rate, follower growth, and sentiment) and deliver regular reporting with actionable recommendations. • Cross-Functional Collaboration: Partner directly with our internal creative and account teams to share community insights, feedback, and user-generated content (UGC) that informs future campaigns.Qualifications • Experience: 3+ years of professional social media, community management, or copywriting experience. Agency or hospitality, food, and beverage experience is a massive plus. • Platform Expertise: Proven track record of managing and growing communities specifically on TikTok, Meta networks, and LinkedIn. • Trend Fluent: Deeply embedded in social media platforms. You know what’s trending before it hits the mainstream. • Copywriting Chops: A proven portfolio of creative, witty, or distinct brand writing. You can adapt seamlessly to different brand voices, whether they are playful and irreverent or corporate and professional. • Tools: Familiarity with social media management and listening tools (e.g., Sprout Social, Hootsuite, Later, Brandwatch, or similar) and native platform analytics. • Operational Skills: Comfortable managing high-volume consumer interactions and navigating local review platforms like Yelp or Google Maps. • Travel Flexibility: Willingness and ability to travel to Cleveland or Toledo on a quarterly basis for client or store visits. • Mindset: Highly organized, proactive self-starter who thrives in a collaborative, fast-moving agency environment. Benefits • Starting base salary of $6,250 / month. • Paid Time Off (PTO) and paid holidays. • Remote work flexibility. • Clear pathways for professional growth within a rising agency.