Customer Experience & Community Manager

Customer Experience & Community Manager — The Ollie World Commitment: Part-time, 5–8 hrs/week Rate: $15–25/hr (DOE) Location: Remote About the Role The Ollie World is looking for a detail-oriented, warm communicator to own our day-to-day customer experience and community presence. This is a hands-on role — you'll be the daily voice of our brand to customers and our community across Instagram, Facebook, and TikTok. What You'll Do - Respond to customer service emails (low daily volume, fast turnaround expected) - Manage community engagement and DMs across Instagram, Facebook, and TikTok using ManyChat (or similar) - Monitor and respond to comments, flag issues or trends to the team - Maintain consistent brand voice across all customer touchpoints - Escalate order issues, product questions, or PR-sensitive comments to the founder/team What We're Looking For - 1+ years experience in customer service and/or social community management, ideally for a DTC or consumer brand - Experience with ManyChat or similar chat automation tools (required) - Excellent written communication — warm, clear, on-brand - Comfortable working independently with light daily oversight - Bonus: experience with baby/parenting or wellness brands To Apply Please include: (1) your experience with CX (2) your experience with ManyChat or similar tool specifically, (3) an example of a brand voice/tone you've managed before, (4) your availability in hours/week.