Customer Experience Coordinator

Hustle Butter is a leading tattoo care brand trusted by artists and collectors around the world. As our business continues to grow, we're looking for a detail-oriented, customer-focused team member to help manage our customer support inbox and deliver an exceptional customer experience. This is a part-time remote position ideal for someone with prior Shopify or e-commerce customer service experience who enjoys helping customers, solving problems, and becoming an expert on the products they support. About the Role We currently receive approximately 200 customer service tickets per week. Customer inquiries range from order management and shipping updates to product recommendations, product usage questions, and general brand support. You'll be responsible for monitoring our support inbox, responding to customers in a helpful and professional manner, and coordinating across our e-commerce systems to resolve issues efficiently. The ideal candidate is equally comfortable troubleshooting an order issue as they are helping a customer choose the right product for their needs.