Customer Experience & Design Specialist

Summary Engraven Card (engravencard.com) is a premium brand that transforms customers' existing bank cards into custom laser-engraved metal cards. The Role We're looking for a reliable, detail-oriented Customer Experience Specialist to act as the primary point of contact for our customers via email. resolve issues with care, and represent our brand with a professional, helpful tone. Light Photoshop skills are a big plus, as you'll help customers visualize their custom cards through digital mockups. Responsibilities Customer communication: Serve as the first point of contact, handling inquiries, feedback, and support requests via email. Issue resolution: Address concerns related to orders, product quality, shipping, and customization questions clearly and promptly. Brand representation: Maintain a warm, professional, and on-brand tone in every interaction to uphold our premium reputation. Administrative support: Manage inbox flow, escalate complex issues to the right people, and keep clean records of customer interactions to help improve service quality. Light design assistance: Work with customers to provide basic digital mockups and design guidance for their custom cards. What We're Looking For Excellent written English with a friendly, professional tone Proven customer service or support experience (DTC / e-commerce preferred) Strong organizational skills and attention to detail Ability to stay calm, empathetic, and solution-focused Basic to intermediate Adobe Photoshop skills (strongly preferred) for creating simple mockups and design tweaks Self-starter who can work independently and follow through Details Type: Part-time Hours: 10-25 hrs/week, with overlap on US EST Time To Apply Tell us briefly about your customer service experience and your comfort level with Photoshop. If you've supported a DTC brand before, we'd love to hear about it.