Customer Experience Designer (Hospitality & Glamping)

# Customer Experience Designer (Hospitality & Glamping) **Pay:** $3/hour + **$75 bonus for each successful idea implemented** We are looking for a creative and resourceful Customer Experience Designer to help us create unique guest experiences and add-on packages for our glamping business. ### Responsibilities * Research hospitality trends and guest experiences from hotels, resorts, vacation rentals, theme parks, luxury brands, and social media platforms such as Instagram, TikTok, RedNote (Xiaohongshu), and other international channels. * Design romantic, memorable, and unique guest experiences that increase guest satisfaction and encourage repeat visits. * Use AI tools such as ChatGPT and other platforms to generate and refine ideas. * Analyze costs, source materials and vendors, create workflows, SOPs, and playbooks. * Conduct on-site testing and help implement approved concepts. * Track ideas from concept through launch. ### Example Ideas * **Love Letter Time Capsule Library** – Couples write love letters during their stay, and we securely store them so they can return on a future anniversary to open them. * Anniversary and proposal packages. * Surprise arrival experiences. * Seasonal and holiday-themed experiences. * Other unique experiences that create lasting memories and encourage guests to return. ### Qualifications * Creative thinker with strong research and organizational skills. * Experience in hospitality, tourism, event planning, customer experience, or related fields is a plus. * Comfortable using AI tools for research and idea generation. * Strong English communication skills. ### Bonus Structure The $75 bonus is paid only when an idea successfully completes the entire process: 1. Idea approved. 2. Cost analysis completed. 3. Materials and vendors sourced. 4. Workflow and playbook created. 5. On-site testing completed successfully. 6. Experience launched and available to guests. **Important:** Coming up with ideas is only a small part of this role. The ability to calculate costs, source materials, create implementation plans, and successfully launch experiences is the most important part of the job.