Customer Experience & Operations Coordinator (Remote)

Customer Experience & Operations Coordinator (Remote) Candor Pest Control Fluent English Required (Written & Spoken) Full-Time | Remote | Monday-Friday | 9:00 AM - 5:00 PM MST Compensation $1,000-$1,500+ USD Per Month (Base Pay + Performance Bonuses + Overtime Opportunities) IMPORTANT Applications without a video introduction will be automatically disqualified. At Candor Pest Control, we’re not just in the pest control business—we’re in the people business. We’re a family-owned company built on a simple belief: customers deserve a company that genuinely cares. We pride ourselves on doing what we say, treating customers with respect, and delivering an experience that leaves people feeling heard, valued, and taken care of. As we continue to grow, we’re looking for a Customer Experience & Operations Coordinator to become the voice of our company and a key member of our team. This is not a traditional call center role. You will play a critical role in shaping the customer experience, supporting our operations team, and helping ensure every customer interaction reflects the values that have made Candor successful. What You’ll Do * Answer incoming phone calls, text messages, emails, and customer inquiries * Schedule new and existing customer appointments * Follow up on service requests and customer questions * Assist prospective customers who contact us for information and pricing * Reactivate former customers when appropriate * Collect and update payment information * Coordinate daily with technicians and operations staff * Resolve customer concerns professionally and efficiently * Maintain accurate customer records and communication notes * Learn Candor’s services, treatment methods, and customer programs * Help ensure customers are scheduled within 48 hours whenever possible * Support a world-class customer experience from the first phone call to every service thereafter What Success Looks Like Success in this role means: * Calls are consistently answered within three rings * Customers receive prompt, professional communication * Customer retention remains exceptionally strong * Customers regularly compliment their experience with Candor * Scheduling is organized, efficient, and proactive * Technicians receive clear and accurate information * Customers feel genuinely cared for after every interaction * Ownership no longer needs to manage day-to-day customer communication Who We’re Looking For We’re looking for someone who takes pride in serving others and believes that great customer experiences create long-term business success. The ideal candidate is: * Fluent in English with excellent verbal and written communication skills * Friendly, warm, and professional * Organized and highly detail-oriented * Calm under pressure * A proactive problem solver * Accountable and dependable * Comfortable managing multiple priorities at once * Coachable and eager to learn * Able to work independently without constant supervision * Committed to delivering an exceptional customer experience Preferred Qualifications * Previous customer service experience * Experience answering phones and communicating with customers * Appointment scheduling experience * Experience in a home service industry (pest control, HVAC, plumbing, landscaping, roofing, etc.) * Experience working remotely * Familiarity with CRM, scheduling, or customer management software Software You’ll Use * FieldRoutes * PestAI * Connecteam * Google Workspace * Email, phone, and messaging platforms Compensation & Benefits * Competitive monthly compensation * Overtime opportunities * Monthly performance bonuses * Stable, year-round position * Long-term growth opportunities * Direct impact on a rapidly growing company * Supportive family-owned culture focused on service and excellence Monthly Performance Bonus Program High performers will be eligible for monthly bonuses based on: * Call answer rate and responsiveness * Customer retention and account preservation * Scheduling efficiency * Customer satisfaction and positive feedback * Google review generation * Accuracy and attention to detail * Initiative and ownership within the role Top performers can earn substantial additional compensation through our monthly bonus program. Application Process To be considered, applicants must submit: 1. Resume 2. A 2-3 Minute Video Introduction Answering: * Tell us about yourself * Why are you interested in this position? * What does exceptional customer service mean to you? 3. A Written Response to the Following Scenario: A customer calls upset because they expected service yesterday and nobody arrived. They are frustrated and considering canceling service. How would you handle the situation? Final Step (Required) At the end of your video introduction, please answer the following question: “What does taking ownership mean to you, and can you provide an example from a previous role where you demonstrated it?” This role requires someone who takes initiative, solves problems proactively, and treats the business as if it were their own. Applications missing the resume, video introduction, or written response will not be considered. About Candor Pest Control Candor Pest Control is a family-owned pest management company serving homeowners throughout Idaho. Our mission is simple: provide exceptional service, treat people the right way, and build lasting relationships with our customers. We’re looking for someone who shares those values and wants to grow with a company that genuinely cares about its customers and team members. Our Core Belief We can teach pest control. We can teach software. We can teach processes. What we cannot teach is genuine care for people. If you’re someone who takes ownership, communicates exceptionally well, solves problems proactively, and enjoys helping others, we’d love to hear from you.