Customer Experience Specialist – E-commerce Support

We are looking for a professional and customer-focused Customer Experience Specialist to support our growing e-commerce business. The role includes responding to customer inquiries, managing refund requests, offering retention solutions such as store credits, handling chargeback disputes, and ensuring customer concerns are resolved in a timely and satisfactory manner. The ideal candidate is an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer service. You will play a key role in enhancing customer satisfaction, maintaining positive customer relationships, and upholding our brand's reputation through every interaction.