Customer Experience & QA Specialist

We’re an AI software startup seeking a detail-oriented specialist to own day-to-day Customer Experience and QA operations. This hybrid role includes supporting customers, testing product workflows, reproducing and investigating issues, debugging with tools like logs, APIs, and internal systems, and coordinating follow-through until resolution. You’ll also improve QA checklists, support procedures, and documentation while identifying recurring problems and suggesting improvements. We’re looking for someone organized, proactive, and comfortable working independently in a fast-moving environment. Experience with SaaS support, QA, APIs, SQL, browser dev tools, or AI coding tools is a strong plus.