Customer Experience & Xperiencify Manager

We're looking for an experienced Xperiencify specialist to take ownership of the customer experience inside our training platform. This is not a general VA role. You will be responsible for managing the member experience, loading and organizing content, configuring gamification and engagement features, and serving as the first point of contact for member support. You'll work directly with the founder and become the go-to person for everything related to the platform experience. Platform Management * Build and organize courses inside Xperiencify * Upload and format videos, PDFs, downloads, and resources * Create and manage modules, lessons, and course structures * Maintain a clean, organized member experience * Test courses and functionality before content goes live * Troubleshoot platform issues and identify solutions Experience Engine & Engagement * Configure points, badges, achievements, and rewards * Build and optimize the Experience Engine * Set up progress tracking and milestone celebrations * Create engaging member journeys that increase completion rates * Monitor member engagement and recommend improvements Member Support & Customer Care * Serve as the primary point of contact for member support tickets * Respond to customer questions in a timely, professional manner * Troubleshoot platform access, login, and navigation issues * Escalate technical or business-specific questions when needed * Maintain a positive, high-touch customer experience * Identify recurring support issues and recommend improvements to reduce ticket volume Content & Launch Support * Load new trainings and resources into the platform * Assist with course launches and updates * Set up drip schedules and content release sequences * Ensure all content is published accurately and on schedule * Coordinate with the team to test and verify customer journeys before launch Must Have * Hands-on experience with Xperiencify * Experience building and managing courses inside Xperiencify * Familiarity with the Experience Engine and gamification features * Experience handling customer support or member care * Excellent written communication skills * Strong attention to detail * Ability to work independently and solve problems * Strong organizational and project management skills Bonus Points * Experience supporting membership communities * Experience with online courses, coaching programs, or digital education businesses * Familiarity with ClickUp, Go HighLevel, Flodesk, or similar tools * Understanding of customer retention and engagement strategies * Experience creating SOPs and documentation What Success Looks Like The right person will fully own the customer experience side of the business. When a new course, challenge, workshop, or membership is created, you know exactly how to: * Build it * Load it * Test it * Launch it * Support members inside it * Improve engagement and completion rates Members receive quick, helpful support. Content is organized and easy to navigate. The platform runs smoothly, and customers feel cared for throughout their experience. To Apply Please send: 1. A brief introduction about yourself 2. Your experience with Xperiencify 3. Examples of courses, memberships, or programs you've managed 4. Your customer support experience 5. Your availability 6. Your preferred monthly retainer or project-based pricing **Applications without Xperiencify experience will not be considered.**