Customer Service & Admin Manager (Phone and Email, Part-Time, Long-Term)

Our well-established and quickly growing automotive recruiting/marketing company is seeking a highly experienced and skilled Customer Service & Administrative Manager to join our team. RESPONSIBILITIES: - Serve as the primary point of contact for all client questions, concerns, and requests. - Promptly respond to and manage client emails, calls, and voicemails. - Address and resolve all client inquiries while delivering outstanding customer service. - Meticulously track client updates and activities through our CRM (Hubspot). - Help oversee and facilitate internal client processes such as onboarding, offboarding, billing, and invoicing. - Assist with various routine administrative tasks and internal projects (help build SOP’s, process documentation, deliverables, etc) as needed. REQUIREMENTS: - 3+ years of phone-based customer service experience (B2B is a plus) - Prior experience navigating tough customer interactions (addressing issues, resolving concerns, etc) - Ability to dedicate at least 2+ hours per day Monday-Friday (flexible on mornings or afternoons) - Ability to understand customer needs, take ownership, and solve problems - Exceptional verbal, written, and interpersonal communication skills - Extremely organized, reliable, and high attention to detail - Technically adept with proficiency in CRM’s, Microsoft Office, etc To start, the focus is primarily customer service plus some light admin work — currently only about 1–3 hours a day total. From there, the role can go a couple of different directions depending on availability, skillset, and interest. Option A is to stay in that lane long-term if that's the best fit. Option B is to grow into something much more involved (managing routine projects and responsibilities, filling operational gaps, learning different areas of the business, helping train new team members as we scale, leadership/management opportunities, etc). Either direction works great for us. We're a quickly growing company with a lot of room for the right person to advance and ultimately just want to find someone awesome to add to the team long term.