Customer Service & Admin Work for Yoga & Surf Retreat Business

Summary Still Salty Escape is a boutique yoga and surf retreat center located in Nicaragua. We host intimate retreats led by teachers from around the world, and we’re looking for a reliable, detail-oriented assistant to support our customer service and light administrative needs. This role is a mix of guest communication, retreat coordination, and simple admin/website tasks. The workload is steady but light, with occasional spikes around retreat bookings. Customer Service Responsibilities: - Respond to all guest and teacher inquiries via email (same day responses required) - Support teachers in booking our venue, including: - Sending and managing contracts and invoices - Gathering retreat details (itinerary, transportation needs, food preferences, and activities) - Communicate retreat details to our local team so they are prepared for upcoming groups - Answer individual guest questions about: Travel to Nicaragua, our location, amenities, and retreat experience - Clear, friendly, and professional communication is essential. Administrative Responsibilities: - Create retreat pages on our website and booking pages in WeTravel. This is straightforward work using existing templates from past retreats. - Make basic updates to our website and marketing materials as needed. - Help keep retreat information organized and up to date. What We’re Looking For: - Strong written English and excellent communication skills - Highly responsive and dependable (timely email responses are critical) - Organized and detail-oriented - Comfortable working independently and following existing templates/processes - Experience with customer service, retreats, hospitality, or wellness businesses is a plus - Familiarity with website editors (Squarespace or similar) and WeTravel is helpful but not required Hours & Commitment: - Typically is 5–10 hours per month (not to exceed 10 hrs/month) - Flexible schedule, but availability to respond to emails during the day is important Additional Notes: - From time to time, we may need support with small, related tasks not listed above. - We value long-term relationships and are looking for someone we can trust and grow with.