Customer Service Assistant - Philippines based

Summary Customer Service Assistant My client is a rapidly growing, high-tech cleaning company based in Melbourne, Australia. Bringing modern culture and innovative technology to the cleaning industry. They are now hiring for a new role in their Operations Department: Customer Service Assistant. This position is ideal for someone who thrives in a fast-paced environment, can make quick decisions, and delivers exceptional written and verbal customer service. About the Role This Customer Service Assistant role focuses on being the first point of contact for both customers and cleaners. You’ll be replying promptly to inquiries via text and email, and phone, assisting cleaners with questions, making outbound calls when needed, and solving problems in real time. You’ll work closely with other departments to ensure issues are resolved quickly and service runs smoothly. The role requires excellent written communication skills, strong problem-solving ability, and the ability to stay calm and efficient when multiple requests come in at once. Key Responsibilities - Reply promptly to customer inquiries via text, email and phone - Assist cleaners with their questions and requests - Make outbound calls to customers or cleaners when needed - Solve problems in real time using initiative and sound judgment - Maintain accurate updates in the system at all times - Collaborate with other departments to find fast, effective solutions - Carry out general admin duties - Follow internal policies and procedures to maintain service consistency - Be the first point of contact for customers and cleaners What We’re Looking For - Someone who thrives in a fast-paced environment and can make quick decisions - Ability to think outside the box to solve problems - Exceptional written communication skills, with a focus on accuracy and professionalism - High attention to detail and fast, error-free typing skills - Strong computer literacy and ability to learn new systems quickly - Outstanding customer service skills with a friendly, approachable tone - Good negotiation and conflict-resolution skills - Previous customer service experience, especially in written communication (chat or text), is highly desirable Role Details - Contractor position - $8AUD per hour starting rate, with a pay review available after 6 months based on performance - Monday to Friday, 8:30am – 5:00pm or 7:30am - 4:00pm Melbourne time - Two 30-minute unpaid breaks - 1 - 2 Saturdays per month - Role available to start in July - Opportunity for career growth and advancement within the company If you excel in fast-paced work, pride yourself on outstanding communication, and can keep a cool head while managing multiple requests, we’d love to hear from you. We will only be contacting candidates who match the role requirements. Please apply through Upwork only – direct emails or LinkedIn messages will be rejected.