Customer Service Lead

Customer Service Team Lead Location: Remote Job Type: Full-Time About the Role We're looking for a Customer Service Team Lead who can own the customer experience from start to finish. This is a role for someone who is detail-oriented, takes full ownership of problems, and won't let a task die halfway through. You'll be the person who makes sure customers feel taken care of, and that nothing slips through the cracks. What You'll Do Own support tickets from first contact to full resolution, no handing off half-finished work Follow up with customers proactively, even before they have to ask Spot small issues early and fix them before they turn into complaints Push tasks and projects all the way through to completion, even when it takes several days Document every customer interaction clearly (notes, screenshots, next steps) Teach customers how to use our tools themselves, rather than doing everything for them Know when to solve it yourself and when to escalate, with a clear summary and a proposed fix Keep communication calm, friendly, and simple. No robotic responses What We're Looking For Highly detail-oriented, you catch things others miss Strong follow-through, you finish what you start Comfortable owning outcomes without needing constant check-ins Clear communicator, in writing and on calls Customer-first mindset, you actually care about their success Experience in customer service, support, or account management preferred What Success Looks Like in This Role Customers feel heard, supported, and confident Tickets get resolved fast and correctly the first time Wins and customer results get documented and shared Leadership only gets looped in on things that truly need it Compensation: Based on experience Schedule: Full-time, remote, US hours preferred How to Apply - send loom.com video