Customer Service & Operations Coordinator

About Us UpThrone is a growing company specializing in custom blinds, shades, drapery, and mattresses. We are committed to providing exceptional products and outstanding customer service. As we continue to grow, we are looking for a reliable, professional, and customer-focused team member to support both our office and warehouse operations. Position Summary The Customer Service & Operations Coordinator will be responsible for following up with customer leads, scheduling appointments, assisting customers, and supporting daily business operations. This position combines customer service and administrative support. The ideal candidate is organized, detail-oriented, friendly, and comfortable communicating with customers over the phone. Key Responsibilities Customer Service & Lead Management Answer incoming phone calls and customer inquiries professionally. Follow up with leads for blinds, shades, drapery, and mattress sales. Schedule showroom appointments and in-home consultations. Respond to customer inquiries via phone, text message, email, and social media. Maintain accurate customer records in CRM software. Send appointment reminders and follow-up communications. Assist customers throughout the sales and service process. Administrative Support Update customer information and lead records. Assist with order tracking and customer communications. Support daily office operations and administrative tasks. Help maintain organized customer files and documentation. Qualifications Required: Fluent English communication skills, both verbal and written. Professional and confident phone communication skills. Excellent customer service and interpersonal skills. Strong organizational skills and attention to detail. Basic computer proficiency, including email, web browsing, and CRM software. Reliable transportation and dependable attendance. Positive attitude and willingness to help wherever needed. Preferred Customer service experience. Appointment setting or lead follow-up experience. Experience in retail, furniture, mattresses, home improvement, or showroom sales. Warehouse or inventory management experience. If you enjoy helping customers, staying organized, and being part of a growing business, we would love to hear from you.