Customer Service & Phone Sales Coordinator (Remote, Part-Time, Eastern Time)

No More Chores is a residential cleaning company based in Toronto, Canada, running strong for over 10 years. We keep homes across the Greater Toronto Area clean, and we are investing in the team and systems behind the business. This is a remote, part-time role for someone based in Americas timezone (who can work on Toronto business hours. The role You are the voice of No More Chores. You take care of our customers and you grow our bookings. On one side, you make sure everyone who calls or writes feels looked after, whether they are booking their first clean, rescheduling, or sorting out a question. On the other, you turn new inquiries and old quotes into booked jobs, closing warmly and confidently over the phone. You are equal parts helpful and persuasive. What you will do **Customer service** - Be the friendly first point of contact for customers by phone, email, and text - Handle scheduling changes, reschedules, and cancellations smoothly - Answer service questions and resolve everyday issues quickly - Follow up after cleanings to make sure customers are happy - Keep customers informed and well cared for so they stay with us **Sales and bookings** - Answer inbound calls and call leads back fast, then turn those conversations into booked cleanings - Sell our cleaning services over the phone, consultative and warm, never pushy - Prepare and send quotes, then follow up by phone to close them - Recommend the right service for each home, including deeper cleans when the home calls for it - Win back past one-time customers and convert them to recurring service **Behind the scenes** - Book, reschedule, and confirm appointments in our system - Keep our CRM and booking records accurate and up to date - Flag anything urgent to the owner What we are looking for - A genuine people person who is great at both helping customers and closing sales - Proven phone experience in customer service and in sales (tele-sales, inside sales, or support) - Excellent spoken English with a warm, confident phone presence - Strong written English for email and text - 2 or more years in customer service, phone sales, or both - Calm and helpful under pressure, able to turn an unhappy customer around - Able to handle objections and follow up persistently without being pushy - Available Monday to Friday during Toronto business hours (Eastern Time) - Reliable high-speed internet, a quiet space for calls, a headset, and a working computer - Organized, self-driven, and good at following a process without being chased Nice to have - Experience selling or supporting a service (home services, hospitality, or similar) - Experience with a CRM such as GoHighLevel - Experience with booking, scheduling, or dispatch software Hours and pay - Part-time, about 20 hours per week, weekday daytime Eastern Time - 10 to 12 USD per hour base, depending on experience - Performance incentives available - Real room to grow into a full-time operations or office manager role as it proves out How to apply 1. Send a short note telling us why you are a great fit for a role that blends customer care and sales 2. Put the word **Sparkle** at the top of your message so we know you read this all the way through 3. Attach a 60 second voice or video recording in English where you introduce yourself and briefly describe a time you turned around an unhappy customer or closed a tough sale 4. Include a link to your resume or a short summary of your experience We review every application that follows these steps. We look forward to hearing your voice.