Customer Service Representative (Dispatch)

Customer Service Representative (CSR) – Full-Time (Remote) GWM Commercial Auto Glass Location: Remote Hours: Monday–Friday, 9:00 AM – 5:00 PM EST Schedule: Fixed weekends off About Us GWM Commercial Auto Glass, based in Macon, GA, is a trusted provider of expert auto glass repair services, specializing in semi-truck windshield repair and replacement. We partner with businesses nationwide to deliver reliable, efficient service to our clients. Position Overview We are seeking a highly organized and proactive Customer Service Representative (CSR) to join our growing team. In this role, you will be responsible for coordinating and scheduling service appointments with our established network of auto glass partners across the country. This is a key position that ensures smooth communication between clients and service providers, helping maintain our high standard of service and customer satisfaction. It involves heavy communication to our clients, drivers and within our team. We really need someone proactive and on top of all the communications. IF YOU ARE NOT HIGHLY ORGANIZED AND ARE NOT DETAIL ORIENTED WITH YOUR NOTES, PLEASE DO NOT APPLY. THIS IS NOT THE ROLE FOR YOU. Key Responsibilities • Schedule service appointments with our nationwide network of auto glass partners • Maintain consistent communication with clients, ensuring they are updated throughout the process • Manage multiple jobs simultaneously, ensuring all required steps are completed accurately and on time • Coordinate internally to ensure seamless job execution • Provide exceptional customer service and support Qualifications • Fluent to native level English with an American accent • Strong organizational and time-management skills • Excellent verbal and written communication skills • Ability to multitask and manage high volumes of work efficiently • Detail-oriented with a proactive mindset • Prior customer service or scheduling experience is a plus Desired Skills • Assertive • Organizational skills • Analytical skills • Problem-solving ability • Critical thinking • Troubleshooting skills • Strong attention to detail • Excellent phone skills • Creative thinking Core Values • Integrity • Proactiveness • Punctuality • Over-achiever mindset Compensation & Benefits • Competitive base salary + monthly performance bonuses • Paid vacation and personal leave • Fixed weekends off • Quarterly virtual events with prize incentives • All-expense paid annual team-building activities • Supportive and positive work culture Why Join Us? At GWM Commercial Auto Glass, we value teamwork, efficiency, and a strong work culture. You’ll be part of a collaborative environment where your contributions directly impact our success and client satisfaction. Application Requirement * Please send a short video link (LOOM) introducing yourself and discussing your relevant experience. * Including an ACTUAL CALL RECORDING or a VIDEO OF YOU SPEAKING WITH A REAL CUSTOMER is highly preferred and will be considered a strong advantage during screening. * If you do not have a call recording with an actual customer, you may use the attached sample script/file, record yourself using Vocaroo, and submit the recording along with your Loom video. * Please ensure you are dressed in semi-formal attire with good lighting, a clean background, and a quiet, professional environment conducive to a work-from-home setup. * Only applicants who submit a video link will be considered for the role. * Reading directly from a script during your Loom introduction will automatically disqualify the application.