Customer Service Representative – Email & Chat Support

Dear Candidate, We are a fast-growing pet fashion brand and we’re looking for a Customer Service Representative to join our team and help us manage customer emails and live chats on our website. This role will start at 20hr/week and may increase to +40hr/week (6 days per week) once the candidate demonstrates a strong understanding of our SOPs and business processes. The successful candidate must have: • Previous customer service experience with e-commerce companies • Fluent written English, able to communicate clearly via emails and chat messages • Strong attention to detail, ensuring all customer requests are handled accurately • Problem-solving skills and a strong sense of urgency • Ability to perform well in a fast-paced environment • Familiarity with Shopify, live chat, and email ticket system (Gorgias) • Excel data entry skills • A love for dogs is a big plus! 🐶