Customer Service Representative / Virtual Assistant

We are looking for a reliable, professional, and detail-oriented Customer Service Representative / Virtual Assistant to join our team on an initial 1-month contract, with the possibility of extension based on performance. This is a flexible, remote position that is ideal for someone with excellent communication skills, strong organizational abilities, and a customer-first mindset. RESPONSIBILITIES: - Respond to customer inquiries via email, chat, and other communication channels. - Provide friendly, accurate, and timely support to customers. - Handle customer issues and escalate complex cases when necessary. - Assist with general administrative and virtual assistant tasks. - Maintain clear and organized records of customer interactions. - Follow company guidelines and ensure a positive customer experience. REQUIREMENTS: - Excellent written and spoken English. - Previous experience in customer service or as a virtual assistant is preferred. - Strong communication and problem-solving skills. - Ability to work independently and manage time effectively. - Reliable internet connection and access to a computer. - Detail-oriented and able to follow instructions carefully. WHAT WE OFFER: - Initial 1-month contract with the opportunity for extension based on performance. - Flexible working hours—you can complete your work around your schedule as long as responsibilities are handled promptly. - Opportunity to become a long-term member of our growing team. - Supportive and collaborative remote work environment. If you're dependable, proactive, and passionate about delivering excellent customer service, we'd love to hear from you. Please submit a brief introduction outlining your relevant experience and why you'd be a great fit for this role.