Customer Service Representative for Appointment Scheduling

Job Title: Remote Patient Appointment Coordinator / Phone Representative Company: After Hour Dentistry Location: Remote Position Type: Part-Time / Contract Platform: Upwork About Us After Hour Dentistry is a dental practice focused on helping patients with urgent dental needs. We are looking for a reliable, professional, and well-spoken remote team member to help answer incoming calls, communicate with potential patients, and assist them with scheduling appointments. Position Summary: We are hiring a Remote Patient Appointment Coordinator to manage phone calls from prospective and existing patients. The main responsibility of this role is to provide excellent phone support, answer basic questions, help patients understand their appointment options, and guide them toward scheduling a visit with our office. The ideal candidate should be comfortable speaking with patients who may be in pain, stressed, or unsure about booking an appointment. This person must be friendly, patient, persuasive, and able to communicate clearly and professionally. Key Responsibilities: - Answer incoming phone calls from patients professionally and promptly - Speak with potential patients about their dental concerns and appointment needs - Encourage and guide patients to schedule an appointment when appropriate - Help patients understand available appointment times and basic office information - Assist patients with booking appointments through our scheduling system - Follow up with missed calls, voicemail inquiries, or patients who have not completed scheduling - Collect basic patient information accurately - Document call notes clearly and professionally - Communicate with the office team regarding scheduled appointments, urgent cases, and patient questions - Provide a friendly and reassuring experience for patients Ideal Candidate: - Excellent phone communication skills - Friendly, professional, and patient-focused - Comfortable speaking with patients and helping them make decisions - Strong ability to build trust quickly over the phone - Good listening skills and attention to detail - Able to follow scripts while still sounding natural and conversational - Reliable, responsive, and organized - Able to learn quickly and follow office procedures - Prior experience in dental, medical, healthcare, customer service, call center, appointment setting, or sales is preferred - Experience with appointment scheduling software is a plus Required Skills: - Fluent English communication - Strong customer service skills - Appointment scheduling experience preferred - Phone sales, patient coordination, or lead conversion experience preferred - Ability to handle sensitive patient conversations professionally - Basic computer and data entry skills Work Hours: - This role requires availability during 1:00 AM–1:00 PM Eastern Time. The schedule may include answering incoming calls, following up with missed calls or online inquiries, and assisting patients with appointment scheduling during this coverage window. What We Are Looking For - We are looking for someone who does more than simply answer the phone. We need someone who can make patients feel comfortable, explain the next step clearly, and help convert phone - inquiries into scheduled appointments. To Apply Please submit: - A brief introduction about your relevant experience - Your experience with phone calls, appointment setting, healthcare, dental offices, or customer service - Your availability in Eastern Time - Your expected hourly rate - A short voice recording or sample phone introduction, if available We are looking for someone professional, dependable, and motivated to help us create a great first impression for every patient who contacts our office.