Customer Service Representative for Peptide & Wellness Brand

We're a fast-growing peptide and wellness brand looking for a reliable, professional Customer Service Representative to join our team. If you have experience in customer support and are familiar with peptides, medical products, or the health and wellness industry, we'd love to hear from you. Responsibilities Respond to customer inquiries via email using Gmail and Help Scout Communicate with the team through Slack Provide accurate, friendly, and professional customer support Resolve customer issues efficiently while maintaining a high level of customer satisfaction Escalate complex issues when needed Stay up to date on our products, policies, and procedures Preferred Qualifications Experience in customer service (e-commerce experience is a plus) Knowledge of peptides, wellness, supplements, medical products, or healthcare is strongly preferred Excellent written and spoken English Neutral or very minimal accent with clear verbal communication Highly organized and detail-oriented Comfortable learning technical product information Reliable, proactive, and able to work independently Requirements Stable, high-speed internet connection Quiet workspace for calls and meetings Available to work 8:00 AM – 4:00 PM Pacific Time (PST) Experience using Gmail, Help Scout, Slack, or similar customer support platforms is preferred To Apply Please include: A brief summary of your relevant customer service experience. Your experience with peptides, wellness, medical, or healthcare products (if applicable). The customer service platforms you've used (Help Scout, Zendesk, Gorgias, Gmail, etc.). A 1-3 minute video introduction telling us about yourself and why you'd be a great fit. We'll use this to assess your communication skills and English proficiency. We're looking for someone who is dependable, responsive, and genuinely enjoys helping customers. If you're passionate about wellness and providing exceptional customer support, we'd love to meet you!