Customer Service Representative

We are looking for a native English-speaking Customer Service Representative based in Canada to help us call our previous clients and follow up with them in a professional and friendly way. We run a wellness/massage business, and we need someone who can contact our past clients, ask about their experience, collect feedback, and politely invite them to book their next session if they are interested. This is not aggressive sales work. We want the calls to feel warm, natural, respectful, and customer-focused. Responsibilities: * Call previous clients in Canada * Ask about their experience with our service * Collect feedback, concerns, or complaints * Politely invite clients to book another session * Keep short notes after each call * Report the call results clearly to our team Requirements: * Must be based in Canada * Must be a native English speaker * Strong phone communication skills * Friendly, professional, and polite tone * Experience in customer service, appointment booking, or phone follow-ups * Experience with wellness, spa, massage, beauty, or healthcare businesses is a plus We will provide the client list, basic call script, booking details, and any information needed before you start. When applying, please mention: 1. Your location in Canada 2. Your customer service or phone call experience 3. Your price 4. Your availability 5. Whether you have experience with wellness, spa, massage, or appointment-based businesses We are looking for someone reliable, professional, and easy to communicate with for ongoing work.