Customer Service Representative

Customer Service Telephone Representative Job type: F/T Location: USA, EST Overview Are you ready to join an Industry-leading community dedicated to putting excellence in hair care services? Are you experienced with providing customer support that feels welcoming and professional, with a natural talent for problem-solving? Are you looking for the right work-from-home opportunity? Description We believe in pairing great hair services with even better experiences- starting from the very first call! Providing high-end efficient email, text, and phone support while maintaining a small boutique feel is the key to building long-lasting relationships. Job Requirements: Stable and dependable high-speed internet connection and computer; Experience in text, email, outbound and inbound calls is required; A willingness to learn, grow, and accept coaching and feedback; A commitment to helping upkeep an environment of positivity and acceptance; The ability to balance a fast-paced task load while maintaining the highest standards of care, support, professionalism, and empathy; Previous beauty salon industry experience preferred but not required; Available to work between the hours of 9am EST - 10pmEST So if you’re looking to join a growing community that prioritizes support, growth, and communication, now is the time to reach out to go above & beyond basic customer care with humans that always have your back! PLEASE NOTE: Because this is a phone position, please provide two voice samples telling us more about you—one casual version and one professional phone version. Hiring team Patrice Castillo