Customer Service & Sales Support Representative

Customer Service & Sales Support Representative ***Please read full description. There are actions you must take to apply. Are you passionate about helping people and providing top-notch support? We're hiring Customer Service & Sales Support Representatives to join our growing team. This is a remote position where you'll handle our customers' phone, email, and chat support, with a focus on helping customers find the right solution and feel confident moving forward. Responsibilities: - Respond to customer inquiries via phone, email, and chat. - Provide clear, professional, and friendly support to resolve customer issues. - Help hesitant or undecided customers understand the value of our products and guide them toward the right fit. - Support customer retention by addressing concerns and reinforcing the benefits of staying with us. - Maintain accurate records of customer interactions and follow-ups. - Work collaboratively with the team to improve customer satisfaction. Requirements: - Excellent written and spoken English skills. - Reliable internet connection (you'll need to demonstrate this as part of the application process). - Flexibility in working hours, including evenings or weekends, if needed. - Strong interpersonal and problem-solving skills. - Comfortable with light consultative selling, such as helping a customer who is on the fence or explaining why a product is worth it. - Ability to work remotely with minimal supervision. Application Process: To be considered for this role, applicants must complete the first two steps below now. Steps 3, 4, and 5 are only for final candidates. Once you submit steps 1 and 2 we will let you know in 3-10 days if you are moving on to the testing round. Submit a Video Record yourself reading the customer service script found below. Submit an Internet Speed Test Record your screen while completing an internet speed test at speedtest.net. Finalists will take a simple customer service rep skill test. We will provide a link if you are a finalist. We will interview 1-3 final candidates. We will hire 1-2 new reps. Customer Service Sample Script **Start Script** Hello, and thank you for calling Acme Inc.! My name is [Your Name], and I'm here to assist you today. How can I help you? Oh, I see. Let me confirm the details: you're reaching out about your recent order for one of our customizable gadgets, correct? Thank you for letting me know. I completely understand how important this is, and I'm committed to finding the best solution for you. Let me take a moment to pull up your information. While I do that, could you please confirm your order number or the email address associated with your account? [Pause for response] Great, thank you! I see your order here. Based on what you've described, it looks like [briefly describe the issue, e.g., there may have been a delay in shipping, or there's an issue with the product itself]. Here's what I can do to resolve this for you: [describe a solution, e.g., offer a replacement, provide a discount, or ensure a faster resolution]. Additionally, I'll follow up personally to make sure everything is taken care of. Does that sound like a good plan to you? [Pause for response] Perfect! Just to recap, we're [summarize the solution provided], and you should receive [specific details, like confirmation emails or delivery timeframes]. If there's anything else you need, please don't hesitate to reach out to us again. Thank you for choosing Acme Inc., where we make your ideas come to life. Have a fantastic day! **End Script** Please reply with both recordings along with your relevant work history. PROPOSALS WITHOUT THESE RECORDINGS WILL NOT BE CONSIDERED We're looking forward to meeting you and welcoming you to our team!