Customer Success Manager (CSM) — omniXM | Japan-Based

Customer Success Manager (CSM) — omniXM | Japan-Based Company Overview: omniXM is a SaaS company providing a guest experience management platform, serving large enterprise clients globally across hospitality, retail, and financial services. About the Role: As we expand our APAC client portfolio (Japan), we're hiring a Japan-based Customer Success Manager to own and grow key client relationships. Responsibilities: Build and maintain relationships with both Japanese and international clients Support post-implementation onboarding Lead regular business reviews (MBR/QBR) and reporting Monitor client success metrics (KPIs) and recommend improvements Collaborate cross-functionally with product and support teams Requirements: Native-level Japanese Business-level English required (this role works with a global team and international client accounts) 2+ years experience in Customer Success, Account Management, or a related role Based in or willing to work from Japan Location: Japan (remote)