Customer Success Representative

About the Company The company is a forward-thinking, fully remote consulting firm with a stronghold in Texas. We are proud experts in Airtable consulting services, partnering with mid-sized to large enterprises. Our mission is to harness the power of low-code platforms, enabling businesses to optimize their workflows, foster collaboration, and achieve ambitious outcomes through Airtable. At our company, we foster a culture of honesty, responsibility, and accountability. These core values create a successful, innovative, and transparent workplace. Our remote work setting is built on trust, respect, and open communication, allowing team members to shine and grow. About the Role We are seeking a detail-oriented and proactive Part-Time Customer Success Representative based in the Americas to join our growing team. This role is centered on maximizing client value and driving long-term retention across our active portfolio. The Customer Success Representative will focus on proactively nurturing client relationships, monitoring account health, and ensuring successful renewals. Beyond client success, this role includes a vital partnerships component, acting as a key liaison to strengthen our collaborative ties with Airtable. The ideal candidate is organized, empathetic, and eager to drive client outcomes within a tech-forward environment. Responsibilities - Proactively nurture client relationships through regular follow-ups, pulse checks, and strategic check-ins to ensure ongoing satisfaction and success. - Monitor client health and sentiment, identifying potential risks, gathering actionable feedback, and escalating insights to internal teams. - Drive successful renewals and long-term retention across our portfolio of active clients. - Design, distribute, and analyze Customer Satisfaction (CSAT) surveys to continuously improve the client journey. - Partnerships: Establish and nurture relationships with Airtable account managers and sales representatives through regular, intentional outreach, coordinated with Marketing as part of our broader partnership strategy. - Facilitate ongoing communication with key partners, ensuring alignment on shared goals and strengthening collaborative ties. - Maintain accurate and organized records of all client interactions, account health metrics, and partnership outreach within internal systems. - Collaborate closely with internal teams (Delivery, Product, Operations, and Marketing) to advocate for client needs and align on partnership initiatives. - Participate in team syncs to provide updates on client sentiment, renewal status, and partnership engagement metrics. Qualifications - 1–2 years of experience in a customer success, account management, client services, or partner relations role, ideally within a tech or SaaS environment. - Proven ability to build, maintain, and grow professional relationships with external clients and key stakeholders. - Comfortable working with CRM and collaboration tools (e.g., HubSpot, Slack, ClickUp). - Familiarity with data management platforms such as Airtable is a strong plus. - Exceptional written and spoken English (C1–C2 level). - Strong written and verbal communication skills, with the ability to confidently lead client check-ins and execute partner outreach. - Highly organized, proactive, and capable of managing multiple client accounts and partnership initiatives simultaneously. - A team player with a forward-thinking attitude and genuine care for client outcomes and business growth. - Based in the Americas and available to work during U.S. business hours, with strong overlap with the team and client time zones.