Customer Support Agent (Full-Time) – Fast-Growing eCommerce Health & Safety Brand

Hey there! We're a fast-growing direct-to-consumer health and safety brand operating in the eCommerce space. Our mission is simple: protect people and deliver peace of mind through thoughtfully designed products and exceptional customer experience. We're hiring our second Customer Support Agent to join our existing support function and help us manage a rapidly growing inbox. When we hired our first agent a few months ago, we were handling 3 to 10 emails per day. We're now at around 100 emails daily, and climbing. This is a full-time role for someone who wants to come in, take ownership, and help us deliver world-class support at scale. This is not just a "reply to emails" role. It's an opportunity to help shape how customer experience works inside a brand that is scaling fast, with a real path to becoming our Customer Support Manager. 🛑 This Role Is NOT For You If: You're looking for a short-term gig or quick cash You disappear when things get hard You don't care deeply about people, communication, or quality You're not comfortable working in a team You're not interested in growing with a company long-term But if you're reliable, ambitious, and ready to push, keep reading 👇 🌱 Why Join Us? You'll be joining a brand at an exciting growth stage. You'll work alongside an existing support agent to keep our inbox consistently cleared You'll influence and build SOPs, workflows, and systems You'll be trusted with responsibility early You'll grow alongside the company You'll have a real path to becoming our Customer Support Manager 🔎 Who We're Looking For We have one non-negotiable rule: you must want to grow. This role is for someone who: Is reliable and consistent Can work 6 days a week on 8-hour shifts (full-time) Is comfortable and experienced working in a team Can attend one weekly team meeting to align on priorities Takes ownership and goes above and beyond Cares deeply about people and experience Is proactive, organized, and detail-oriented Enjoys building systems and improving processes Understands that great support equals a great brand Ideally, you already have: eCommerce customer support experience Experience building or improving SOPs A track record of turning issues into five-star experiences Experience reporting and tracking support metrics Familiarity with Shopify, Gmail, or similar tools We're also open to hearing from experienced Customer Support Managers. To be clear: even in a manager track, this role stays very hands-on inside the inbox. We need someone who is ready to do the work alongside the team, not just oversee it. 📝 Your Responsibilities Respond to customer emails daily and help keep the inbox consistently cleared Deliver fast, kind, and high-quality support Turn issues into five-star experiences Actively protect the brand's reputation Earn positive Trustpilot reviews (bonus compensation per positive review) Log and report common issues and trends Help build, follow, and refine SOPs Suggest improvements to systems and workflows Proactively flag risks or product issues Collect feedback and reviews Help us scale support as volume continues to grow 💰 Compensation $750/month Full-time position. We also offer bonus compensation for every positive Trustpilot review earned through great support. Our goal is world-class, top-tier customer support: an inbox that's consistently cleared, customers who are genuinely happy, and a support function that runs without needing to be worried about. We value communication, hard work, and showing up and pushing. If that's you, we'd love to hear from you.