Customer Support Agent (Latin America based)

We're a fast-growing ecommerce brand and we're scaling fast. Our products help travelers move through the world with less stress, and our customer experience needs to reflect that same energy. We're looking for a sharp, warm, and reliable Customer Support Agent to join our remote team. What you'll do: - Handle customer inquiries via email (orders, shipping, returns, product questions, troubleshooting) - Handle tech support via video calls - Resolve issues quickly and completely, without leaving conversations open or unresolved - Flag recurring issues and product feedback to the team - Maintain fast response times and high CSAT scores Who you are - Based in Latin America (this is a requirement, not a preference) - Fluent in English - written and spoken, to a professional standard. - You write clearly, warmly, and to the point. No robotic copy-paste energy - Self-managed and reliable — you don't need hand-holding to stay on top of your queue - Detail-oriented. You read the full ticket before you reply - Prior experience in e-commerce customer support is a strong plus - Familiarity with Zendesk is a bonus Why work with us - 100% remote, flexible schedule - Small, fast-moving team where good work gets noticed - Growing brand - there's real room to grow with us - You'll work with a product people genuinely love TO APPLY: Please include a short Loom (30-60 seconds) briefly introducing yourself in English. Written applications without this will not be reviewed. We want to hear how you communicate, not just read it.