Customer Support Agent

We are looking for a reliable Customer Support Agent to assist our growing eCommerce store. Responsibilities: * Respond to customer emails and tickets through Gorgias * Handle order tracking, refunds, returns, exchanges, and shipping inquiries * Manage orders through Shopify * Provide professional and friendly customer support * Follow SOPs and maintain high customer satisfaction Requirements: * Experience with Shopify and Gorgias * Strong written English communication skills * Attention to detail and ability to work independently * Previous eCommerce customer support experience preferred To confirm that you have read this job post carefully, please start your cover letter with the word: "Shipped". This is a long-term opportunity for the right candidate. Please include your relevant Shopify and Gorgias experience in your application.