Customer Support Assistant

We are a fast-growing residential painting company based in Quebec, Canada. Our Lead Project Manager is currently handling a high volume of projects and needs a highly reliable, organized, and proactive assistant to take over daily coordination and customer service tasks. You will act as the bridge between our clients, our painters, and our suppliers. Your Core Responsibilities (Outputs expected): 1. Client Satisfaction (Phone): Call clients during or after the project to ensure 100% satisfaction and intercept any potential complaints before they escalate. 2. Customer Support (Email): Manage the client inbox. Answer questions quickly, professionally, and accurately in both French and English. 3. Materials Ordering (Email): Place paint and material orders accurately with our suppliers via email to ensure painters never run out of supplies on-site. Strict Requirements: • Fully Bilingual (French & English): You must speak and write BOTH languages fluently with zero hesitation. Most clients and painters communicate in French. • Not afraid of the phone: This is not a chat-only job. You will be making calls daily. • Attention to detail: Ordering the wrong paint color costs us money. You must be precise. • Availability: Approx. 15 to 20 hours per week (EST time zone, during standard business hours). **The work hours we are looking for is Monday to Friday 3:30 pm to 6:30 PM Eastern time** If you are a problem-solver who likes to keep operations running smoothly, we want you. To prove you have read this entire description and have the attention to detail we need, please start your cover letter with the word "Paint’’ Applications without this word will be instantly declined.